Full & Part Time Multiple Positions Needed - Navigation Centre Support Worker - Ncsw12092024 -

This position provides basic needs and guidance to individuals that find themselves experiencing homelessness by providing a positive, respectful, and safe environment in the Navigation Centre. Staff will support each person by encouraging healthy life skills and choices, so each person can experience success in moving back into the community and out of the shelter systems.

• Handles the admission, orientation, and evaluation of residents as per policies, procedures, and guidelines.
• Ensures ongoing enforcement of policies and guidelines, including providing guidance to residents.
• Conducts respectful resident intake interviews in the Navigation Centre ensuring all information is obtained, recorded, expectations are clearly communicated to residents & basic goal setting is done.
• Monitors all incoming traffic in the Navigation Centre ensuring safety protocols are followed

• Liaises with Community Partners in the Navigation Centre as well as Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency.)
• Stores and records information on resident medication, tools and gear, as per policies and procedures.
• Performs light housekeeping duties and fosters a clean workplace culture.
• Provides linen and assistance to each resident, as needed.
• Receives all resident concerns in a professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
• Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
• Works with program team members to ensure best practices and efficient service delivery.
• Provides mediation in resident conflict to prevent and/or resolve altercations.
• Monitors late passes and address non-compliance.
• Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
• Reviews policies, procedures, and program guideline; provides suggestions for changes', as needed.
• Reviews information and resident forms to ensure correct information and relevance.
• May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.
• May provide support for other program positions.
2. Administrative:
• Accurately records day-to-day happenings using appropriate methods; maintain logbooks, and complete occurrence reports, and other documentation, as required.
• Reviews all day-to-day communications.
• Records all pertinent information and any significant events in communication book.
• Completes program documentation as per program procedures, including meal lists, communication book, behaviour contracts, notices, incident reports, emergency evacuation reports, and TPW reports.
• Attends program staff meetings as scheduled.
• Demonstrates stewardship of The Salvation Army resources such as time keeping and program supplies.
• May attend case conferences when necessary.
3. Record Keeping and Reports:
• Maintains daily and monthly program statistics.
• Prepares required incident reports.

WORKING CONDITIONS:
• Works in a men's residential housing facility.
• May have to deal with aggressive people. Potential for verbal, and less likely physical, att acks.
• Hours may vary; work schedule affecting lifestyle.
• Exposure to infectious diseases.
• Exposure to bodily fluids

• Completed High School diploma, plus specialized courses of up to six (6) month s.
• Police Information Check (PIC) with Vulnerable Sector Search.
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider,
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
Experienced and Skilled Knowledge Requirements
• More than three months but fess than one year of prior related experience, including experience with frontline work in a social service setting.

• Strong customer service skills.
• Attentive listening and observation of body language and able to monitor and read the environment
• Able to stay calm in stressful situations.
• Computer skills including MS Outlook, Word and ability to use keyboard, familiarity with databas es.
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
• Able to pack and life resident belongings.
• Able to stand for long periods of time and do walkabouts within and outside of the building; able to walk up and down stairs.
• Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

We look forward to receiving your application and please know that we will not be able to accept any applications that do not include the job number and/attached resume.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application