Resident Support Worker - Women's Shelter

Provide a welcoming, safe, and secure environment for women accessing The Salvation Army Women's Shelter; ensure their basic needs are met and support the women through positive engagement and referrals to housing, community programming and needed resources.

• Handle the admission, orientation, and evaluation of residents.
• Conduct intake interviews resident intake interviews.
• Provide guidance to residents around shelter rules and expectation to create a safe and respectful environment.
• Monitor incoming traffic and that safety guidelines are followed.
• Liaise with Spiritual and Religious Care team members, internal referral sources and other agencies (e.g., welfare, police, parole, DOAP Team, PACT Team.)
• Perform light housekeeping and fosters a clean workplace culture.
• Provide mediation in resident conflict to prevent and/or resolve altercations.
• Receive resident concerns in a caring and professional manner, direct residents to avenues of resolution and ensure required documentation is completed.
• Monitor late passes and addresses non-compliance.
• Accurately complete various documentation, records, logbooks, reports, and statistics.

• High school diploma plus specialized courses of up to six (6) months.
• At least four months of prior related experience, including frontline work in a social service setting.
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
• Proof of registration with the Alberta College of Social Workers if you have a social work diploma/degree.
• At least four months of prior related experience, including frontline work in a social service setting.
• Strong customer service skills.
• Attentive listening and observation of body language and able to monitor and read the environment.
• Able to stay calm in stressful situations.
• Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
• Able to pack and lift resident belongings.
• Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.

Successful candidates, prior to hiring, may be required to provide:
• Background check consent.
• A satisfactory Police Information Check (PIC) with Vulnerable Sector search
• Proof of successful completion of our online Armatus Abuse Training, and required Health and Safety training.

No phone call please

We look forward to receiving your application and please know that we will not be able to accept any applications that do not include the job number and/attached resume.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.