Support Services Manager
POSITION SUMMARY:
Reporting to the Site Director as a member of the senior Leadership team the Support Services Manager is accountable for all aspects of the day-to-day delivery of Food, Housekeeping and Laundry services in accordance with established regulations and corporate standards and expectations.
The Support Services Manager provides oversight, supervision, and constructive direction to assigned staff and acts as a professional role model while representing the Hospitality departments.
POSITION RESPONSIBILITIES:
Included but not limited to:
- Participates in the development of and ensures compliance with Corporate and site specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
- Participates in the management of assigned budgets.
- Participates in the development of operational plans and goals for each department consistent with the organization's mission and strategic plan.
- Develops action plans in consultation with the Site Director, the Senior Leadership team and other stakeholders.
- Performs and /or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
- Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss, and waste.
- Responsible for the management and supervision of all the employees in the department. Including hiring, scheduling and performance management.
- Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident's nutritional and therapeutic needs, and meets the organizations and resident's expectations.
- Develops and/or adjusts standardized recipes to ensure consistent high quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
- Coordinates regular department meetings and participates in site-based meetings such as Core Leadership, JHSC, budget reviews and others as required.
- Works with other departments in the planning & delivery of special events/meals and programs as required.
- Provides support to staff that may be operating departmental equipment.
POSITION QUALIFICATIONS:
- Degree in Hospitality Management, Business, or related fields preferred but not required.
Food Safe Level 1 mandatory; Level 2 an asset.
Exceptional leadership, communication, and problem-solving abilities. Financial acumen and a talent for balancing creativity with operational efficiency.
A minimum of three years Hospitality management experience, including direct experience managing staff.
Experience managing unionized staff an asset.
Current Pro Serve certificate required.
All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
SKILLS AND ABILITIES:
- High standards for customer service, food safety, physical space/environmental cleanliness.
- Solid understanding of infection control protocol.
- Professional appearance, and good physical health.
- Demonstrated effective planning, time management and organizational skills.
Ability to work independently with minimal supervision.
Ability to operate related kitchen, housekeeping & laundry equipment.
Excellent written and oral English skills.
- Solid working knowledge of related office equipment and Windows based software including Word, Excel, and Outlook.
- Ability to handle multiple tasks at one time.
- Ability to establish harmonious relationships with staff, residents, families, volunteers and visitors of the facility.
About SE Health
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.
SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience