Medical Office Assistant
Schedule: Monday to Friday 8:30 am - 5:00 pm
Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
Simply put, our team members across the country are united by their commitment to continuously innovating to make healthcare more accessible and deliver improved health experiences for everyone.
Do you share our passion?
Let's create a healthier future, together!
Create awesome experiences for our customers!
Our team and what we'll accomplish together
We are looking for an enthusiastic, customer service minded Medical Office Assistant who thrives in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.
As a Medical Office Assistant you will provide excellent client care by assisting the medical and professional staff in managing client activity. You will develop strong relationships with other health care providers in the community including general practitioners and specialists. You will work together with support staff, in various physician and health care provider's offices, to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.
What you'll do
- Connecting with clients via phone, email and in person, supporting continuity of care
- Working collaboratively with the Physician team
- Preparing clients for tests and examinations
- Scheduling appointments and arranging for Diagnostic appointments
- Updating medical records
- Handling referrals for specialists
- Booking preventative health assessments
- Contacting clients to remind them of required tests, examinations and follow up consultations
- Providing support for general office administrative functions including medical records management
What you bring
- Minimum of 2 years' customer service and administrative experience is a requirement
- Medical office experience or healthcare experience is a strong asset
- Medical terminology an asset
- Electronic Medical Record (EMR) experience an asset
- Exceptional organizational and customer service skills
- A team player capable of interacting professionally with staff and physicians with a positive and solution oriented attitude
- Ability to handle and communicate effectively with all clients
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
Please note that the compensation shown in the job posting is effective January 2024 and may be subject to change in 2025.
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