Scheduling Coordinator

As a leading Children's Services Agency, CarePros provides Trauma-Informed Personalized Community Care and Foster Care placements to children and youth with complex medical and behavioural diagnosis. We focus on cultural connection, family reunification, and the transition from youth into adulthood.

CarePros is proud to be recognized as one of Canada's fastest growing companies and a champion of diversity:

• 2024 The Globe and Mail Canada's Top Growing Companies
• 2024 Traction of the Year - YEG Startup Community Awards
• 2023 The Globe and Mail Canada's Top Growing Companies
• 2022 New Innovators List - People Leader (Diversity, Equity & Inclusion)
• 2022 The Globe and Mail Canada's Top Growing Companies
• 2021 Canada's Safest Employer Awards
• 2021 The Globe and Mail Canada's Top Growing Companies
• 2020 Diversity Award of Distinction - Alberta Chambers of Commerce

We strive to promote a culture where our people care for the families we support, listen with compassion and humility, take accountability, champion diversity and collaboration, and drive positive change in our communities. Together as a team we aim to realize our mission of being a champion for the special needs of children and their families.

Your Opportunity:

Are you an organized, detail-oriented professional with a passion for making a difference in the lives of children and youth? Join our passionate team in Edmonton as a dedicated Scheduling Coordinator! In this fast-paced, rewarding role, you'll manage our scheduling platform on WellSky, and oversee the master rotation schedule for all our programs. Through the efficient utilization of our workforce, you will align client needs with frontline staff availability and assist with daily scheduling of staff across our company.

Hours of Work:

• Full-time (40 hours per week)
• 10:00 am - 6:00 pm, Wednesday to Sunday
• On-call rotation required sometimes

Who You Are:

A natural connector, you thrive on solving challenges and building strong relationships with your team and frontline care providers. With a knack for organization and a drive for continuous improvement, you excel in fast-paced environments where collaboration is key to success.

Your Day to Day:

• Create and maintain accurate schedules based on care plans and workforce availability
• Serve as the main point of contact for frontline staff regarding work schedules
• Address and resolve scheduling issues, escalating as necessary
• Manage and maintain the master schedule in WellSky, ensuring timely coverage and effective workforce utilization
• Monitor shift changes, sick calls, and time-off requests, documenting the reasons for changes
• Resolve scheduling issues and provide training on the WellSky platform
• Communicate effectively with internal teams (Service Delivery, People and Culture, Finance) to ensure client needs are met
• Track attendance and ensure staff adhere to standard operating procedures
• Assist with payroll inquiries, ensuring accuracy in billing and payment for frontline staff
• Provide regular updates to the Scheduling Supervisor, maintaining clear communication and supporting program operations

CarePros Offers You:

• Health, Dental, and Vision benefits
• Employee and Family Assistance Program
• Group RRSP matching after one year
• Career growth opportunities and professional development support
• A dynamic, collaborative, and diverse environment where your voice is heard while you make a positive impact on Alberta's most vulnerable population

What You Bring:

• Minimum 3 years of proven scheduling experience in human services, healthcare, or residential care
• Degree or Diploma in Operations Management, Business, Office Administration or Human Resources
• Exceptional time management and ability to handle stress
• Excellent phone etiquette and proficiency in English
• Ability to thrive in a fast-paced, dynamic work environment
• Proficiency in Microsoft Office and WellSky scheduling software
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• A team player who can also work independently
• Compassionate, empathetic, and able to build trust in the workplace
• Clear Child Intervention Record check completed within the last 6 months
• Criminal Record Check with Vulnerable Sector Check completed within the last 6 months

Why Join CarePros?

At CarePros, we're not just a team - we're a community. We offer a supportive environment where your contributions make a real difference. We're committed to your professional growth with ongoing training and development opportunities.

Apply Today!
If you're looking for a dynamic, rewarding role in a growing company that values its employees, we encourage you to apply. Be a part of a team that makes a difference in the lives of children and youth in our community.

CarePros is an equal-opportunity employer. We encourage applications from all qualified individuals and are committed to fostering an inclusive environment. Reasonable accommodations will be provided to differently abled applicants.

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