Clinical Coordinator, Substance Use Services

1. Coordinates the day-to-day operation of the clinical program/service by organizing workflow, supervising/consulting with staff on complex cases and approving vacation, leave of absence requests and overtime.
2. Develops, implements and evaluates the centralized referral registry and access utilization system for the contracted substance use programs, the Substance Use Services Access Team, and service delivery plans as required across Fraser Health.
3. Works in close collaboration with the Director, Manager, and Regional Substance Use Leader, and in conjunction with related MHSU programs and teams and contracted service providers, to determine priorities and program standards, system policies and procedures. Develops short and long term goals and objectives in accordance with the Service Model and Provincial Standards for Adult and Youth Residential Substance Use Services. Provides input to the Manager in regards to the optimal use of budgetary resources, as requested.
4. Supervises designated staff by providing work assignments, clinical supervision, coaching and feedback, and implementing corrective action where required. Participates, in collaboration with the Manager, in performance evaluation, staff training, professional development, orientation, and the development and maintenance of a cohesive inter-professional team to adhere to provincial and regional legislation, regulations and standards. Participates in grievance processes as required.
5. Participates in the recruitment and selection of new staff through involvement in interview processes and providing recommendations to the Manager.
6. Optimizes the use of technological systems through ensuring efficient operations and appropriate workload distribution, recommending and implementing improvements, developing appropriate training for staff and best practices, develops effective and efficient call monitoring and reporting, and troubleshooting service requirements.
7. Develops and implements quality improvement processes and audits by engaging in programs/practice evaluation, identifying opportunities for change, and assessing available resources. Participates in risk management for the clinical area by methods such as conducting safety audits, investigating and reviewing related reports and taking corrective action, as directed. Reviews Serious Incident Reports, files and advises Manager of applicable issues. Recommends changes to selected policies, procedures and protocols and provides feedback to the Manager.
8. Ensures optimal utilization of substance use resources by establishing strong partnership linkages, maintaining regular service provider meetings and ensuring that necessary reporting mechanisms and systems are in place. Works closely with service providers to address underutilization of resources.
9. Provides oversight and monitoring of health service provider contracts through regular service provider program meetings, supporting agency performance evaluations, data monitoring, and supervision of staff involved with site visits. Provides guidance to service providers on issues regarding policy, resource utilization, program standards, and licensing.
10. Implements program standards such as the requirement for health service providers to provide orientation, staff training, and education to staff. Facilitates appropriate resolution of client and family complaints through discussions with affected parties including the service provider and Licensing. May coordinate investigations regarding licensed service providers in partnership with Licensing relating to clinical, health, or safety complaints.
11. Monitors the service provider reporting system to ensure critical incidents are reported to Licensing by health service providers. Ensures mechanisms are in place to enter these critical incidents into the Fraser Health patient safety learning system (PSLS); reviews various statistical reports to identify issues and trends affecting provision of contracted services and makes recommendations to the Manager.
12. Participates in the procurement process for new health service providers by participating in service provider interviews.
13. Participates in the development and collection of standardized data to demonstrate accountability for effective, efficient and equitable utilization of resources and to maintain a current account of utilization for substance use residential & treatment facilities. Provides data & reports, analyzes trends, variances and key performance indicators as well as ensures submission of quarterly reporting related to substance use services. Utilizes various statistical reports to identify issues and trends affecting provision of contracted services to support and make recommendations to the Manager.
14. Develops and delivers in-services, presentations and training to clients, families and caregivers as delegated by the Manager. Advocates for and promotes public awareness of specialized services by overseeing the development of a public education strategy and speaking to the community.
15. Participates in local committees, internal/external case conferences and planning bodies by methods such as leading meetings and/or providing input, facilitating resolution of issues, and advocating the goals and objectives of substance use services.
16. Maintains broad development in Substance Use by methods such as reviewing literature in the assigned clinical specialty, consulting with relevant clinical and community experts, evaluating practice and participating in professional development in order to improve care through new practices.
17. Carries out relevant research activities and program planning and development in collaboration with relevant service providers. Disseminates research findings and ensures clinical practices and protocols are consistent with research and evidence-based practice in the field of Mental Health and Substance Use.
18. Performs other related duties as assigned.

Education and Experience

Master's Degree in Social Work, Clinical Counselling, Counselling Psychology or other relevant health-related or social science discipline. Eligible for registration with relevant/applicable professional association.

Four (4) years' recent related addictions experience, including two (2) years' staff supervisory experience, as well as clinical experience in individual, family and group modalities of practice in substance use, or an equivalent combination of education, training, and experience.

Valid B.C. Driver's license and access to personal vehicle for work related purposes.

Skills and Abilities

• Demonstrated knowledge of addictions and addictions counselling, principles and practices, including bio-psycho-social spiritual model of addictions, including trauma informed and harm reduction frameworks.
• Demonstrated knowledge of a recovery oriented approach and of concurrent disorders.
• Comprehensive knowledge of principles, practices and theories of social work, clinical counselling or other relevant health-related discipline.
• Demonstrated comprehensive knowledge of relevant Acts, pertinent regulations, policies and procedures, and other statutory duties.
• Demonstrated ability to design, implement, revise and participate in the evaluation of programs.
• Demonstrated ability to provide effective supervision and leadership to staff within an interdisciplinary team setting.
• Working knowledge of emergency triage procedures, substance use assessments, counseling principles and interview techniques, and substance use client activity and outcome reports.
• Working knowledge of GAIN, HONOS, and harm reduction monitoring tools.
• Demonstrated ability to plan, organize and prioritize work in continuously changing environment.
• Ability to communicate effectively both verbally and in writing.
• Demonstrated ability to work independently and collaboratively as a member of an interdisciplinary team, including working effectively in a multicultural environment.
• Demonstrated ability to deal effectively with others and manage conflict situations.
• Ability to develop consultation and advisory processes.
• Problem solving and decision making skills and ability to exercise sound judgement.
• Ability to operate related equipment including applicable software applications and clinical systems.
• Physical ability to carry out the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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