Senior Manager, Ehealth Enabling Services

Senior Manager, eHealth Enabling Services

PDHIS Integration Services

Burnaby, BC

Reporting to the Provincial Director, eHealth, the Senior Manager is accountable for enabling services including, Integration Brokers, Information Privacy and Security, Data Quality, Application Support and the Living Lab. The Senior Manager is responsible for supporting multiple applications including CareConnect, PLIS, Panorama, Excelleris, and Sunset. Works with multiple stakeholders including Director of Client Experience, the Enterprise Architecture group, HSSBC, and executives across key clinical stakeholder groups within clinical sites, health authorities and the ministry of health. In addition, the Senior Manager oversees the development of the Living Lab. The Living Lab is an innovate space to develop, integrate and model new and existing eHealth Solutions.

What you'll do

• Oversees Integration Broker team to ensure the infrastructure is well sustained and managed and supports new integration requests. Helps develop architectural vision for integration solutions across PHSA and VCH.
• Oversees eHealth Information Privacy group to ensure all eHealth data is treated in accordance with provincial legislation. Ensures PIAs are developed and maintained. Collaborates with Information Privacy Offices across Health Authorities and MoH.
• Works closely with Enterprise Architecture team to ensure security of all eHealth information systems and infrastructure. The Security Architect matrix reports to this position. Ensures appropriate security policies are in place and followed, and ensures STRAs are developed and maintained.
• Oversees the Data Services team to ensure all data within eHealth systems is monitored, and maintained in good quality. Also oversees coordination of data remediation with sending systems from within PHSA and other Health Authorities, as well as with various health records departments.
• Oversee eHealth Application Support team to ensure applications are well supported and sustained. This includes management of CareConnect, PLIS, Sunset, Audit app, Panorama, and linkages to the provider and client registry.
• Develops and monitors the operational budgets, and uses best practice methods to thoroughly monitor and adhere to allocated budgets. Responsibilities include reporting variances, and resource planning.
• Maintains accountability for management team including hiring, termination and performance management. Provides supervisory guidance and direction to Managers of Integration Services, Privacy, Security, Data Services, Application Support and the Living Lab.
• Manages intersections with various other concurrent clinical and technology initiatives, to ensure good change control across many interdependent systems.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Master's degree in Health Administration, Business (MBA), Information Management or a related discipline, plus a minimum of seven (7) years of recent, related experience in health care operations or clinical project management, ideally in clinical information systems. Past operational experience with Clinical Information Systems is an asset, as is work experience within British Columbia's health care system. Knowledge of and experience with HL7 interfaces in complex clinical integration projects, and registries (client, provider, EMPI, etc.) is preferred.

Skills & Knowledge

• Excellent proficiency with MS Office toolsets (Word, Excel, Visio, Project). Knowledge of and experience with British Columbia's Freedom of Information and Protection of Privacy Act, and eHealth Legislation. Great analytical skills, excellent people skills, strong written and oral communication skills, excellent analytical skills, and a demonstrated capability for handling sensitive situations.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
• Supports team members on their ongoing learning journey, ensuring education strategy for team/department to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety at a practical level.
• Ensure integration of the legislative obligations and provincial commitments into policies, procedures and programs prior to engaging IH teams/departments.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time
Salary Range: $116,591 -$167,600/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 08:30-16:30 Monday-Friday
Requisition #: 175992E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently marginalized groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'kula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and marginalization faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and self-determination of Indigenous communities. PHSA must uphold legislative obligations and provincial commitments found in the foundational documents such as including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of December 2, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.