Technical Lead, Laboratory Operations

For over 50 years, LifeLabs has been Canada's leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs' laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians' lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada's Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Director, Laboratory Operations
Status: Temporary Full Time (1 Year Contract)
Schedule: Shift Times May Vary
Additional Requirements: N/A
Number of Positions: 1
Start Date: ASAP
Internal Application Deadline: March 26, 2025

This vacancy is for an existing position.

Purpose of the Role

The Technical Lead, Laboratory Operations is accountable for supporting LifeLabs' Laboratory strategies. This role will oversee all laboratory operations, ensuring that they support the organizations' continuous improvement, quality assurance, and personnel development objectives. This role is pivotal in driving project efficiency and effectiveness while fostering a collaborative and innovative work environment. The Technical Lead collaborates with the Lab Mangers, Supervisors, and Education and Training Specialist to ensure the smooth execution of day-to-day lab functions and overall operational success.

Your responsibilities will include:

• Support or lead Laboratory Operations projects including repatriation exercises
• Manage lab resources to support ongoing and new projects, ensuring timely delivery and optimal project outcomes
• Support or lead Laboratory Accreditation activities to include self-assessment and regulatory body assessments and preparation for assessments
• Support the assessment of new opportunities and or enhancements to current services of the business in conjunction with other stakeholders in the context of the growth strategy
• Formulate a recommendation, including a risk assessment and resource requirements, to Key Stakeholders to inform a final decision
• Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met
• Provide technical expertise and support to projects and day-to-day operations. Facilitating innovation and best practices. Complete, review, and sign-off any technical documentation required for operations or accreditation
• Ensures project results meet requirements regarding technical quality, reliability, schedule and cost
• Monitors performance and recommends schedule changes, cost adjustments or resource additions
• Provide back fill for Lab Ops Managers as required to include day-to-day operations oversight
• Participate in Quality Management reviews and BCP reviews as required
• Support Supervisor training and development
• The foregoing described duties are representative and not necessarily all inclusive

What you bring to the role:

• At least 5 years experience in a Laboratory Operations Leadership position
• MLT Diploma Required (CSMLS)
• MLT experience required
• Experience in a management role within the Laboratory industry (hospital or private)
• Strong business acumen
• Experience building and maintaining relationships
• Strong understanding of Laboratory Operations and support groups (Finance, PMO, IT, Procurement, QRA, Med Sci, Client services etc.)
• Occasional travel to Lab locations may be required to carry out assigned duties
• Ability to communicate clearly and concisely, including the articulation of complex technical problems
• Ability to effectively and positively influence people and drive change
• This role is an individual contributor who is expected to support laboratory operations
• Expected to formulate recommendations based on gathering all of the relevant information to present to the key stakeholders for final decisions to move the projects forward
• Demonstrated project management success with the completion of 1 large strategic project within the last 2 years
• Excellent People Leadership skills
• Excellent facilitation and change management skills
• Ability to manage cross functional teams
• Ability to manage multiple projects
• Financial acuity/knowledge
• Ability to develop program measurements/KPI's

LifeLabs' compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs' Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!