Patient Care Coordinator - Driftwood Dental

About us:

Welcome to Driftwood Dental in Courtenay, British Columbia! We are a dedicated team committed to providing exceptional dental care in a friendly environment. Our services range from routine check-ups to advanced procedures, all using the latest technology.

We value a supportive and collaborative work culture, offering continuous learning opportunities for professional growth. If you are passionate about delivering high-quality patient care and looking to join a dynamic team, Driftwood Dental is the place for you. Join us and make a positive impact on our community!

Schedule:

Monday to Thursday OR Monday to Friday

8:00 am to 4:00 pm

Benefits of Joining Our Team:
• Competitive compensation, and EXTENDED HEALTH BENEFITS!!
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

The wage range is starting from $25.00 per hour depending on experience. Hourly wage is determined based on the candidate's work experience and will be discussed during the interview process.

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.