Emergency Shelter Caseworker

The Caseworker provides supervision and support for clients/residents as required by The Salvation Army standards, policies and procedures, best practices, contractual agreements, and identified client needs.

• Monitors the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required
• Develops and implements case management of assigned guests in establishing goals, monitoring progress and liaising with outside agencies to provide client care
• Provides safe storage and recording of prescribed medications
• Coordinates and facilitates resident programming as required
• Performs intake and discharge procedures for clients/residents as assigned
• Monitors appropriate behavior; intervenes in crisis situations, provides emotional support and advocacy as required
• Engages in the development of interpersonal relationships that promote dignity and respect
• Conducts all required shift change procedures prior to and after shift change
• Performs other duties as assigned

CASUAL EXPECTATIONS AS PER COLLECTIVE AGREEMENT:

• Casuals must indicate availability for 16 shifts: four must be Saturday or Sunday and two additional must be graveyard (where applicable). Casuals shall also provide availability for eight statutory holidays annually, including Christmas or New Years.

SCHEDULE: Casual on Call - with the ability to work weekends

Education/Certifications:

• Minimum 2 years of college in a relevant field of study (Social Services)
• An alternative level of education and experience may be accepted
• First Aid/CPR certification
• Non-Violent Crisis Training will be considered an asset

Experience:

• The incumbent must have one year but less than three years of prior related experience, including frontline casework in social service environment.

Required Skills/Knowledge:

• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Excellent documentation and case management skills

The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening and observation of body language, and attention when recording information.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract
• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.