Residential Worker/front Desk Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

This is a Casual On-Call position.

POSITION PURPOSE SUMMARY:
The Shelter Residential Worker B provides a safe and secure environment for residents and visitors.

ACCOUNTABILITIES:
Client/Program Support
• Monitors the activities of the clients/residents and maintains availability for personal, practical and morale support; may include providing safe storage and recording of prescribed medications
• Liaises with referral sources and other external agencies as needed (e.g. welfare, police, parole, urgent situations)
• Coordinates client care relating to security issues; may be directly involved in taking urine samples, doing bed checks, room/personal searches
• May carry out inspection/security checks of property and grounds in accordance with policies and procedures
• Handles the admission, orientation and evaluation of clients' understanding of rules; ensures ongoing enforcement of policies enforces behaviour-based restrictions outlined by caseworkers or supervisory staff
• May serve as Receptionist for Shelter - Answers phones, takes messages, responds to community inquiring and directs incoming requests
• May prepare or provide simple meals for clients/residents
• Performs other duties as assigned

Written and Verbal Communication
• Accurately records day-to-day happenings using appropriate methods; maintains logbooks and completes occurrence reports

WORKING CONDITIONS:
• The incumbent's work environment is typically in a shelter and/or transitional housing and/or supportive housing
• The incumbent will work under the following disagreeable conditions:
o Isolation
o Monotony
o Odors
o Dealing with angry people
o Verbal abuse
o Work schedule affecting lifestyle
o Exposure to bodily fluids, bodily waste
o Exposure to drugs and alcohol

• The incumbent may have little to no travel required.
• The incumbent carries a pager/walkie talkie and will work shifts.
• The job incumbent may be exposed to the risk of minor to moderate injury or illness due to:
o Physical attacks by others
o Exposure to infectious diseases
o Exposure to bodily fluids
o Sharp objects
o Other dangerous situations

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Qualifications and Certifications:

• The successful job applicant will have completed high school, plus specialized courses of up to six (6) months.
• The successful applicant will hold/have a diploma in Social Services

• CPR, First Aid Certification

• Criminal Record Check

• Non-Violent Crisis Training an asset

Experience and Skilled Knowledge Requirements
• The incumbent must have more than three months but less than one year of prior related experience, including experience with frontline work in a social service setting.

PREFERRED SKILLS/CAPABILITIES:

• Attention to detail, problem solving and analytical skills.

• Personable

• Organized

• Strong service ethic and a friendly disposition with the public

• Adaptability to change and frequent interruptions

• Team oriented and able to take initiative

• Willingness to work with people from diverse cultural backgrounds

• Computer ability

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

CASUAL AVAILABILITY

• Employees are expected to provide availability for all three shift times.

(7 AM-3:30PM, 3:30PM-11:30PM and 11:15PM-7:15AM) as per collective agreement.

• Casuals must indicate availability for 16 shifts: four must be Saturday or Sunday and two additional must be graveyard (where applicable).

• Casuals shall also provide availability for eight statutory holidays annually, including Christmas or New Years

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.

• A clear vulnerable sector screening.

• A clean drivers abstract.

• Completion of our online Praesidium Abuse Training and required Health and Safety training.

The salary range is based on Collective Agreement, not any other factors.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.