The salary range for this position is CAD $25.54 - $27.22 / hour
Job Summary
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
Come work with us!
Do you have an eye for detail and thrive when juggling numerous tasks in a busy environment? Are you looking to bring your extensive clerical experience to a rewarding role? If you have answered “yes”, we want you to keep reading to explore your career with us!
We are looking for a committed and personal person who can complete routine day-to-day tasks and handle changing calendars, priorities, and timelines. Join us as you take a thorough, hands-on approach to deliver high quality and precise work while carrying a high level of integrity, discretion, and confidentiality. We are currently looking for Health Unit Aides to work on a casual (on-call) basis in a number of our Urgent Primary Care Centres at the following locations:
- Abbotsford – Urgent Primary Care Centre
- Mission – Urgent Primary Care Centre
- Chilliwack – Urgent Primary Care Centre
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
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Detailed Overview
Reporting to the Manager, Clinical Operations or designate, this position plays an essential role in ensuring the delivery of quality and timely care, including efficient flow of clients through the Urgent Primary Care Centre ("UPCC" or "Centre"), maintaining a focus on immediate aspects of client-centered care such as client comforts, and ensuring a safe and welcoming environment for all individuals. Maintains supply inventories, equipment and clinic rooms for the Centre, and performs duties such as preparing clinic rooms, ordering, maintaining and organizing medical/surgical inventories and supply areas, cleaning equipment and instruments, and delivery and processing of samples and lab specimens. The Centre provides urgent care to clients and longitudinal primary care to unattached vulnerable clients residing in the city of Surrey, to provide clients, families and caregivers with ease of access to timely, person-centred, continuous and culturally safe quality health services. As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care system.
Responsibilities
- Maintains inventories of office, medical and pharmaceutical supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing and receiving orders, verifying invoices match packing slips, documenting, distributing supplies to staff as required, restocking/storing shipments, organizing repair/maintenance of equipment, delivering supplies and equipment to and from the hospital or other supply depot, as required. Communicates with Centre staff, central stores/purchasing, local hospitals and pharmacies and other health departments regarding supplies and equipment.
- Provides support in clinical settings by performing duties such as setting up and dismantling rooms and calibrating and cleaning equipment such as scales and glucometers.
- Prepares equipment and instruments for offsite sterilization in accordance with established procedures; cleans and organizes supply areas and prepares clinic rooms; cleans returned equipment and checks for repairs.
- Delivers and disposes of supplies, biologicals, materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting items such as samples and lab specimens.
- Processes financial information such as encounter codes and physician billings using a computerized system, verifying information such as basic client details and coding, entering and updating records, calculating billing totals, uploading information for appropriate submission, following up on related discrepancies, and making corrections as directed. Refers complex problems to Manager or designate.
- Performs administrative support duties by assembling, packaging, organizing and renewing pamphlets/resource information for distribution to the client and/or family.
- Maintains department resources such as audiovisual and office equipment by carrying out minor maintenance such as loading paper, removing paper jams, cleaning glass and changing toner cartridges. Refers further maintenance of equipment required to the Manager.
- In the course of completing duties to the Centre, assists the clients to feel safe and at ease through a welcoming, client-centered approach, focussing on client comforts.
- Performs other related duties as assigned.
Qualifications
Education and Experience
Grade 12, plus completion of a Medical Office Assistant certificate plus one year of recent related experience or an equivalent combination of education training and experience.
Skills and Abilities
- Ability to communicate effectively, both verbally and in writing.
- Physical ability to carry out the duties of the position.
- Knowledge of nursing equipment.
- Ability to operate related equipment.
- Ability to type at 40 wpm.
- Ability to work independently and in cooperation with others.
- Ability to organize and prioritize.
- Ability to establish and maintain rapport with clients.
- Knowledge of medical terminology.
- Ability to analyze and resolve problems.
- Conflict resolution and crisis intervention skills.
- Ability to observe and recognize changes in clients.
- Knowledge of general office procedures.
About Fraser Health
Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
Together, we are the heart of health care.
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