Clinical Support Worker

1. Performs intake duties, orients clients to services, completes necessary documentation and maintains records. Supports discharge plan, meets with client to ensure treatment plans are in place prior to client being discharged, and collaborates with interdisciplinary team to discharge clients as appropriate.
2. Participates in case planning with clients and counselors and assists in the delivery of the clinical program by performing duties such as providing supportive counseling and guidance to clients working on program assignments, interviewing clients to identify problems and needs, and assisting clients to determine appropriate programs.
3. Facilitates and organizes supported group workshops and interactive activities, demonstrations, modeling and behaviour management to encourage skills development and assist the client, their families and natural supports to develop life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills including self-esteem, coping skills, motivation, formation of mutual support networks, and relapse prevention. Provides related feedback and reports difficulties to program staff according to procedures.
4. Observes clients, identifies and assesses potential emergency situations and develops short-term strategies to deal with such situations. Facilitates conflict resolutions where needed. Reports crisis situations to the coordinator or if on evenings/weekends to the administrator on call according to established procedures. Reports medical, behavioural, and other problems as required. Ensures client safety and security. Provides feedback and input regarding clients'' needs and progress.
5. Administers medication to clients, observes and supports appropriate medication management, provides medication reminders, and documents all in accordance the plan of treatment/care and established policy and procedures.
6. Performs necessary follow-up actions including scheduling client appointments, completing appropriate requisitions as requested by nursing staff, liaising with laboratory and other agencies/departments, facilitates referrals to specialists, and flagging charts for the attention of the interdisciplinary staff.
7. Provides support in a clinical setting, monitoring client's physical and psychological status according to established standards, policies and procedures by performing duties such as setting up and dismantling exam rooms; obtaining urine specimens for routine drug screening; arranging for blood tests and diagnostic testing as directed; taking and recording vital signs such as blood pressure pulse, and respiration and reporting changes to primary care providers; booking appointments and managing patient scheduling.
8. Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients' needs. Provides clients with related information.
9. Interacts with clients in the centre and responds to their immediate needs such as arranging alternate sleeping accommodation when required.
10. Responds to general inquiries and refers non-routine inquiries. Gathers and inputs client information, completes and maintains related records and documentation such as care plans, progress reports, and charts, compiles statistics and daily logs, prepares and maintains various informational/resource packages for clients, utilizing appropriate software applications such as word processing and databases.
11. Works collaboratively with the clients using a strengths-based model, motivational interviewing and engagement techniques, utilizing a trauma-informed approach.
12. Participates in the orientation and education of new staff.
13. Performs other related duties as assigned.

• Knowledge of addiction and related issues.
• Ability to demonstrate flexibility in dealing with complex situations and to utilize appropriate assertiveness as necessary.
• Ability to observe and recognize changes in clients.
• Ability to establish and maintain rapport with clients.
• Ability to organize and facilitate activities and workshops.
• Ability to analyze and resolve problems.
• Conflict resolution and crisis intervention skills.
• Advocacy skills.
• Ability to work independently and in cooperation with others.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize and prioritize.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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