Manager, Community Giving

Business Unit: Resource Development

Reports to: Director, Resource Development (RD)

Start date: March 2025

Status: Full-time, Ongoing

Salary Range: $71,700.00 - $89,600.00 per year

Location: Hybrid - RHF Office in Richmond, BC 2x/week, remote 3x/week

Founded on the legacy of Rick Hansen’s Man In Motion World Tour, the Rick Hansen Foundation (RHF) is a Canadian registered charity with the vision of creating a fully inclusive and accessible world where people with disabilities are living to their full potential. Through our programs and partnerships, we break down barriers for people with disabilities by changing attitudes, creating accessible spaces, and inspiring an inclusive society.

RHF is a dynamic and rewarding place to work. Our success begins with our people. We are committed to building a diverse workforce representative of the communities we serve. We welcome applications from all qualified candidates including Indigenous peoples, individuals of all genders and sexual orientation, race, ethnic origin, abilities, age, and religions and anyone living at the intersection of these identities.

Preference will be given to applicants who are persons with disabilities, and we highly encourage persons with disabilities who are qualified candidates to apply (our office space is fully accessible to people of all abilities). If this applies to you, we invite you to disclose your disability in your cover letter.

If you’re interested in being a part of our innovative team we hope that you will consider this opportunity with us. If you do not meet the required education, experience and skills but have a combination of lived and professional experience, we encourage you to apply.

JOB SUMMARY

The Manager, Community Giving is responsible for managing and growing the Community Giving (CG) program. The Manager, CG works closely with the Marketing & Communications team, Finance and IT teams, and external consultants as necessary on planning and implementing the strategic, creative and tactical initiatives for successful fundraising and community donor cycle outcomes.

This position helps build and maintain the RHF’s community donor base, grow revenue streams, and integrate awareness and engagement tools to support annual donor identification, renewal, acquisition and referral of donors to Mid-level and Major Gifts. The Manager, CG is also responsible for leadership donor management and works closely with the Director, RD to develop a strong pipeline for the mid-level and major gift portfolio. In addition, this position has responsibility for a high level of donor care and stewardship, and for maintaining the integrity of the Salesforce CRM database.

WORKING RELATIONSHIPS

Reporting to the Director, RD, the Manager, CG manages the Outreach Coordinator and Donor Services Coordinator.

The Manager, CG, works closely with the RD, Marketing and Communications, IT and Finance teams. This position also works across all RHF business units on initiatives that support the acquisition, cultivation and retention of RHF donors.

ALL STAFF: KEY ACCOUNTABILITIES

As an integral member of the RHF team and as expected of all staff, this position actively participates with:

• Strategy
• Organizational Culture
  • Contributes in regular sessions, develops goals, supports and implements action plans.
• Inclusion, Diversity, Equity and Accessibility (IDEA)
• Values

1. We Collaborate Authentically
2. We Engage Respectfully
3. We Keep Our Promises

KEY ACCOUNTABILITIES

Community Giving: 40%

• Recruits, manages, mentors, and develops the CG team;
• Develops and implements planning and execution of the annual plan for the CG program that encompasses a range of strategies and tactics involving donor engagement, e‐mail and social media communication, direct mail, telephone and in‐house solicitations, and different revenue streams to create a growing and sustainable foundation of annual support;
• Oversees segmentation, solicitation, tracking and reporting for all direct mail, telemarketing and electronic appeals;
• Oversees and provides guidance and support during all stages of copy and design of fundraising materials;
• Develops and manages budgets, progress, deadlines, goals and objectives related to the CG program. Includes revenue targets, expenses, projections and statistical reporting, and analysis of annual giving campaigns and programs;

• Manages donation processing procedures to ensure proper collection, receipting and tracking of all donations in accordance with Canada Revenue Agency (CRA) and Privacy policies; and

• Oversees monthly donation reconciliations and reports for Finance.

Database Management: 30%

• Develops, oversees and analyses all segments of the CG donor base to ensure maximum revenue generation with all CG initiatives and campaigns;
• Generates and builds custom reports; including all CG campaigns, quarterly and year-end results reporting;
• Works with IT to manage and maintain quality control of Salesforce data via regular audits and updates. Monitors Salesforce to ensure maximum security and functionality;
• Oversees the entry of CG and donor data in Salesforce and ensures the data is clean, accurate, and current; and
• Works with Finance and ensures financial data related to donations in Salesforce is accurately reflected in month-end reconciliations and annual audits.

Leadership Giving and Donor Stewardship: 15%

• Works closely with the Director, RD to develop and execute a comprehensive action plan to cultivate and solicit a pipeline of donors at the $1,000+ level;
• Identifies mid-level and major gift donor prospects among the leadership pool;
• With the Director, RD, develops, implements and manages a mid-level donor stewardship strategy using a variety of meaningful opportunities to connect with RHF, including customized donor stewardship reports, newsletters, and events; and
• Stewards current and potential donors through regular updates such as phone calls, meetings, and personal letters, to maintain interest and engagement.

Planned Giving: 15%

• Works closely with the Director, RD to develop and execute a comprehensive action plan to cultivate and solicit Planned Giving prospects;
• Identifies Planned Giving prospects among the CG donor pool;
• With the Director, RD, develops, implements and manages a stewardship strategy using a variety of meaningful opportunities to connect with the Foundation, including customized donor stewardship reports, newsletters, and events; and
• Stewards current and potential Planned Giving donors, through regular updates such as phone calls and personal letters, to maintain interest and engagement.

Performs other related duties in keeping with the purpose and accountabilities of the job.

QUALIFICATIONS

An equivalent combination of education, experience and skills/behaviours will be considered.

Education: Post-secondary degree/diploma in a relevant discipline, including courses in Fundraising Management, Public Administration, Business Administration/Commerce, Marketing and/or Communications.

Experience/Knowledge:

• Minimum 5 years of progressive experience managing annual programs;
• Experience developing content for various donor engagement communications;
• Experience with email marketing strategy and execution is an asset;
• Experience of 2 years or more with Salesforce or comparable CRM system required;
• Experience with CRM data management and analysis to maximize revenue results;
• Thorough understanding of donor and market segmentation and its applications;
• Experience with MS Office;
• Demonstrated knowledge of fundraising principles and strategies;
• Knowledge of CRA guidelines;
• Knowledge of Canada's Anti-Spam Legislation (CASL) and other regulations; and
• Knowledge of issues related to people with disabilities is an asset.

Skills/Behaviours:

• Effective leadership skills and ability to manage a team;
• Able to work as a team member and motivate people to work towards a common goal;
• Effective and creative verbal and written communication skills;
• Able to identify and analyze challenges as they arise and recommend and implement constructive solutions;
• Proven ability to develop credibility and effective working relationships with staff and external parties;
• Ability to manage multiple projects while meeting deadlines;
• Strategic thinker with an ability to execute;
• Demonstrated ability to work with information systems and databases to fully exploit the use of segmentation for solicitations;
• Ability to effectively communicate data-driven results and put forward recommendations;
• Strong and accurate attention to detail;
• A strong understanding of the political environment and a good sense of emerging issues and their potential impact on strategy;
• Proven skill with proactively finding efficiencies, identifying issues and bringing forward ideas and solutions to increase revenue and better service for donors;
• High degree of professionalism, flexibility and adaptability;
• Strict adherence to maintaining confidentiality and privacy; and
• Ability to work both independently and within a team environment.

How To Apply

If you are interested in being a part of our innovative team and are passionate about making a difference, we hope that you will consider a career with us.

The Rick Hansen Foundation is committed to providing accommodations to candidates taking part in all aspects of the selection process. Please let us know if you require a specific accommodation (i.e. virtual interview, closed captioning) so that arrangements can be made for the appropriate accommodations to be in place.

Interested and qualified candidates can apply quoting competition #2025-01 by February 7, 2025. While we thank all applications for their interest, only short-listed candidates will be contacted.