Client Partner, Information System and Knowledge Management

1. Consults with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advices to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.
2. Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts business process analysis, system/work analysis, determines application code specifications and tests the performance of systems.
3. Acts as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; Identify and uses/load data from other source information system to maintain the data integrity of the Employee Experience Information Systems. (ie Meditech seniority, sick and vacation banks to be used for ESP Scheduling system).
4. Ensure all solutions and tools are initially planned to meet all Privacy and Security and Architecture requirements. Facilitate communication between vendors and or Employee Experience representatives/partners and Privacy and Security and Architecture. In addition, ensure forms and documents are completed by the vendor/EE staff as required.
5. Develop tracking systems, prepares reports and conducts post-implementation project reviews; assesses project results and internal methodologies and makes recommendations on improvements to operations; coordinates monitoring and reporting on key quality/performance indicators for the business area
6. Works with vendors to provide on-going support, training and maintenance of the systems within Employee Experience; liaises with FH Information Management and vendors to resolve technical issues and monitors performance of the operation systems to ensure standards are followed and operational requirements are met.
7. Coordinate teams from FH Information Management/vendor/supplier to resolve problems and to develop customized solutions consistent with user, department and operational needs.
8. Establishes service contracts and create business cases with Information Management and vendors. Identifies, reviews and establishes time frames, work frames and costs of projects. Monitors and reviews test and go-live processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
9. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems education to super users from the business (technical documentation, user training material, information sessions and presentations).
10. Assesses internal and external Employee Experience customer information and service needs; works within the strategic goals to develop and recommend service and information delivery process and systems
11. Participates in developing, implementing and reviewing of technical standards for acquiring and maintaining computer hardware, software and systems; monitors compliance to standards within the areas of responsibility.
12. Researches, evaluates and recommends new and emerging technology by maintaining knowledge of current trends and advancements in the field; provides input and assists in reviewing vendor/supplier requests for proposal for on-going products and services.

Education and Experience

Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience. Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Advanced knowledge of information management, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Demonstrated decision making ability within complex and diverse issues.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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