Community Outreach Support Worker - Community South Fraser

1. Following the healthcare team care plan and treatment objectives, recognizes the clients anticipated/unanticipated responses to health care. Observes and reports changes in clients appearance, level of engagement (e.g. following up on scheduled appointments) and/or client reported/observed health status to the healthcare team.
2. Supports clients to follow through with their established care plan, providing motivational support, and participates in care planning process by reporting and communicating client progress to healthcare team.
3. Provides information resources for appropriate community services and assist clients to access eligible community services with the goal of maintaining the clients independence and well-being in alignment with the care plan.
4. Assists clients with instrumental activities of daily living including safety, shopping, budgeting, time management, organization, and interpersonal communication. Escorts and accompanies clients to medical, dental and social appointments, functioning as a role model for appropriate social behaviors, and participates with the client in community activities to maximize clients self-care and ability to live independently in community.
5. Liaises on behalf of the healthcare team with other health services, community, and government agencies and engages in collaborative problem solving and conflict resolution. Identifies and prioritizes the clients non-medical challenges.
6. Participates with healthcare team in care planning with client by obtaining required client information from a variety of sources and transcribing financial data for the purpose of continuity of information for the healthcare team.
7. Carries out financial and administrative tasks in support of the client and healthcare team and reinforces care plans.
8. Works with the client and/or caregiver in the preparation of documents for submission to government and other agencies, such as by completing client financial assessments and temporary rate reduction requests; works with the client/caregiver to document other personal information to forms such as waiver forms, sponsorship or residency forms; collates and generates statistical information as requested.
9. Supports the client across care transitions in accordance with the established care plan; ensures that assigned healthcare team are kept informed and reviews standard operating procedures and workflows to assist with various care management issues.
10. Provides direction to volunteers; assists with orientation and education of new staff and students around their role, and shares expertise with the healthcare team.
11. Participates in healthcare team meetings, quality improvement initiatives, committees and in-services, reviews and provides input and recommendations regarding quality improvement processes, policies and procedures related to work duties with a view to ensuring streamlined, effective and client/family centered practices, and maintains up-to-date knowledge by means such as work-related continuing education.
12. Maintains a safe and healthy work environment for clients and team by observing universal precautions and infection control procedures, performing duties such as reporting faulty equipment, ensuring hallways are uncluttered by removing obvious hazards; reporting accidents, injuries, near misses and unsafe situations to supervisor, and adhering to and advising others on safety rules as appropriate.
13. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade twelve (12) plus successful completion of the Community Mental Health Worker Certificate or Social Services Worker Diploma and two (2) years' recent related experience, or an equivalent combination of education, training and experience.

Current CPR certificate. Current Food Safe certificate. Valid Class 5 BC Drivers Licence and access to personal vehicle with appropriate business insurance coverage.

Skills and Abilities

• Knowledge of legislation such as the Mental Health Act and the Guardianship Act.
• Knowledge of available programs, their interrelationships, and their function in delivering care in the community.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to prioritize and organize client demands made and care needs.
• Ability to problem-solve.
• Ability to teach life skills.
• Sound judgment and good observation skills.
• Ability to demonstrate an appropriate level of initiative and independence.
• Ability to work cooperatively as part of a multidisciplinary team.
• Ability to promote positive change and independence.
• Physical and ability to carry out the duties of the position.
• Ability to operate related office equipment.
• Advocacy skills.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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