Executive Director, Access and Flow

1. Leads the strategic planning, integration and implementation of short and long term capacity goals and strategic objectives that support access and flow and the mission, philosophies and goals of Fraser Health; works with site leadership to coordinate and integrate initiatives and changes to increase clinical capacity at the various sites across Fraser Health. Ensures strategic planning, operational budgets and projects related to access and flow share consistent goals.
2. Reviews and coordinates appropriate planning and reports to address health human resource planning, organization structures and supports and collaborative and effective working relationships with physician and clinical leadership at the regional, site and program levels through the lens of Access and Flow requirements.
3. Oversees and monitors system-wide patient access and utilization reports. Develops and supports the implementation of Fraser Health's Access and Flow policies that support core initiatives that include: Ten Hour Rule Performance, Care and discharge Planning Processes, Average Length of Stay/Expected Length of Stay Ratio, Average Length of Stay and Reducing ERIN occupancy. Links both a business perspective and best clinical practices in process improvement initiatives.
4. Leads and supports local site leadership implementation of Fraser Health's Access and Flow policies, processes and performance monitoring. Holds shared accountability to drive local change to improve performance and maintain standardized best practices across the system. Ensures performance targets are met.
5. Strengthens the Hospitalist Medicine Network, further integrating with local operations focusing on quality, clinical standardization and human resource planning.
6. Leads and supports clinical programs in the implementation and sustainability of Access and Flow Initiatives including but not limited to: ALC Capacity, Home Health, iTracker, Morning Pulls, Quality of Care, Utilization Management Rounds and Acute Site Bed Meetings by focusing on patient/system efficiency and improve direct patient care by utilizing an evidenced-based approach; partners with acute and community leadership to ensure alignment of multiple clinical capacity initiatives through the sharing of data, common approaches, coordinated work plans and change management.
7. Ensure effective patient access and flow models by incorporating standardization of practice, quality and system effectiveness parameters. Promotes and supports a culture of continuous quality improvement by improving key performance metrics.
8. Works closely with the Workforce Optimization Team to ensure alignment and connectivity of goals, strategies and initiatives and with the System Optimization team to build dashboards, metrics, and reports showing accurate real time site data that impact decisions on patient access and flow.
9. Provide leadership for Fraser Health Alternate Level of Care (ALC) designation system by ensuring continued evolvement of the system, accuracy of designation and consistency in reporting ALC days to stakeholders within FH and the Ministry of Health.
10. Provides senior leadership across Access and Flow areas including direction and oversight of Managers for Patient Access & Community Transition. Reviews and endorses recommended changes to organization structure and supports. Works with leaders to ensure employee awareness and performance standards are aligned with service needs.
11. Represents Fraser Health with provincial health authorities, the Ministry of Health, BC Emergency Health Services, transportation organizations, levels of government, educational institutions, and where required research facilities to ensure optimal service support across Fraser Health.
12. Represents Fraser Health to mediate flow-related activities across the internal system, BC Health Authorities and inter-provincially.
13. Provides leadership to support an employee experience that reflects support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and encourage personal and professional development.

Education and Experience

Graduation with a university degree, at the masters level, in a field related to healthcare management; supplemented with ten (10) to fifteen (15) years progressively senior management experience; or an equivalent combination of education, training and experience. Leadership experience in large healthcare organizations is a basic requirement for the role.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated senior leadership in roles to lead and move forward complex organizational change issues across health service programs to support broad transformational objectives.
• Demonstrates leadership abilities to incorporate program / site needs within the broader context of the health delivery system and multiple program developments.
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives.
• Proven written and verbal communication and presentation skills within a senior leadership capacity.
• Proven proficiency leading practice of the field of health program leadership.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning

Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.