Leader, Patient Safety, Quality & Accreditation

Leader, Patient Safety, Quality & Accreditation
BC Cancer
Surrey, BC

BC Cancer Surrey Centre is seeking an experienced and dedicated Quality Safety Leader to join our team. This unique role will co-lead Quality, Safety, and Accreditation initiatives within BC Cancer Surrey Centre, ensuring the highest standards of care for our patients and a safe, supportive environment for our staff.

Working out of the Surrey area in a dynamic, fast paced environment, you will collaborate closely with medical and operational leadership, staff, the Indigenous Health team, patients, and their families to ensure BC Cancer patients receive the best care, every day.

This role is integral to supporting a timely patient safety event review process and will support, and/or lead the implementation of Quality and Patient safety initiatives and accreditation requirements.

The Leader, Patient Safety, Quality and Accreditation (PSQA) assists the Executive Director and Senior Executive Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement. Works in collaboration with Quality, Safety, and Risk Management at PHSA and clinical and administrative leaders and staff within and across BCCA to prioritize improvement projects, and develops, implements, monitors, and evaluates the process.

What you'll do

• Work with program staff to develop, implement, and evaluate indicators of quality outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system; plan, develop and implement Patient Safety and Quality Improvement (PS&QI) education, initiatives and materials including evaluation and PS&QI sustainment tools.
• Ensure BCCA program-based quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to program staff as required. Leads program level actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
• Lead retrospective (e: Root Cause Analysis) and/or prospective reviews (e.g. Failure Modes Effect Analysis) necessitated by safety events, critical incidents or process issues related to the program; monitors program staff and physician perceptions of safety, risk and quality improvement.
• Proactively educate program staff regarding regulatory issues, new statutes and/or guidelines, and safety, quality, and risk management activities
• Contribute to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in PS&QI, participating in agency lead process improvement initiatives

What you bring

Qualifications:

• Master's degree in Nursing, Health Administration, related health discipline or other relevant area
• A minimum of five (5) years of clinical practice in the program area or an equivalent level of education, training, and experience.

You have:

• Knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements
• Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards preferred.
• Analytical and problem-solving skills with a global perspective in order to incorporate the organization's systems and strategies when developing viable solutions to program problems
• Evaluation techniques and methodologies including statistical analysis methods and presentation of information
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Work collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Have commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $88,990 - $127,923. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 13750 96 Ave, Surrey, BC V3V 1Z2

Applications will be accepted until position is filled.

Hours of Work: Monday to Friday; 0830-1630

Requisition Number: 177156E

What we do

BC Cancer provides comprehensive cancer control for the people of British Columbia.

BC Cancer is part of the Provincial Health Services Authority (PHSA).

(PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BC Cancer are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of December 23, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.