Manager, Medical Imaging Services

1. Responsible for planning, organizing and directing assigned departments, programs, and Medical Imaging staff, and accountable for monitoring services and identifying opportunities for improvement, leading process improvement projects to ensure integrated Medical Imaging services provide high quality, patient centered care.
2. Works collaboratively with other Medical Imaging Managers, Medical staff, and clinical operations to develop a shared vision of seamless service and continuum of care for patients and clients across FH.
3. Supervises and leads a team of medical imaging professionals and multiple modalities including General Radiography, CT Scanning, MRI Scanning, Nuclear Medicine, Sonography, Mammography, Fluoroscopy and Interventional Procedures.
4. Fosters a positive and collaborative work environment, promoting professional development and continuous learning. Develops and implements efficient scheduling and workflow processes to optimize resource utilization.
5. Implements and monitors quality assurance programs to ensure compliance with regulatory standards and best practices. Conducts regular audits and assessments to identify opportunities for process improvement and efficiency.
6. Oversees the maintenance and calibration of medical imaging equipment, ensuring all equipment is in optimal working condition. Coordinates with vendors for equipment upgrades, repairs, and new installations.
7. Stays current with advancements in medical imaging informatics and technology, implementing relevant updates to enhance department efficiency and data security.
8. In collaboration with other Medical Imaging leaders, ensures policies and protocols for Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) are followed to ensure seamless storage, retrieval, and distribution of medical images.
9. Develops and manages the department budget, ensuring cost-effective operations while maintaining high standards of patient care. Identifies and recommends investments in technology and equipment to enhance department capabilities.
10. Provides leadership and direction to designated team members using effective management techniques (e.g. coaching, mentoring, skill and leadership development, decision making, coalition building, performance management and recruitment).
11. Utilizes key indicators and decision support to analyze and define changing service delivery needs. Provides reports and recommendations to the Director and Medical Director to support evidence based decision making. Participates in the development of short- and long-range service objectives in support of the strategic directions of the Department.
12. Provides strategic management of workflow and human resources ensuring effective and efficient work practices supporting integration of services and departments. Develops and implements efficient scheduling and workflow processes to optimize resource utilization.
13. Manages and provides a safe and healthy workplace for clients and staff and ensures that health and safety requirements for operational areas are met. Reports unsafe situations; investigates and takes corrective action and/or notifies appropriate personnel.

A level of education, training & experience equivalent to a bachelor's degree in Radiological Technology, Medical Imaging, Healthcare Administration, or a related field, plus seven (7) years' recent and related experience in the health care field.

Experience with process improvement methodologies and best practice; experience in medical imaging and/or quality management.

Current registration with relevant professional College/Association, if applicable. Demonstrated commitment to on-going learning and professional development.


COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated ability to develop and maintain strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Demonstrated ability to practice the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.
• Demonstrated ability to foster collaboration and effective working relationships with partners to promote cooperative goals and contribute to an atmosphere of trust and mutual respect.
• Ability to inspire a shared vision and align performance goals and objectives for team and individuals to ensure match with strategy while maintaining group cohesiveness, motivation, commitment and effectiveness.
• Demonstrated ability to apply superior conflict management skills and expertise to persuade and negotiate effectively to lead and implement change and/or resolve issues/disputes.
• Ability to apply superior judgment to communicate sensitive information in a compelling manner with a variety of internal and external interested parties.
• Strong knowledge of medical imaging technology, equipment, procedures, and informatics.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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