Manager, Transportation Demand Management & Commuter Services

1. Leads the development, evaluation, documentation, negotiation, implementation, and improvement of TDM programs and applicable contracts/contractual language while maintaining awareness of TDM best practices, ensuring mutually beneficial active transportation initiatives and acting as a senior resource to the organization and industry colleagues.
2. Develops, implements, operates, maintains, and evaluates the TDMCS program, policies, procedures for the HA's; oversees all legal and financial aspects of service contracts including contract specifications, tendering and selection for transportation vendor partners; receives complaints, concerns and positive feedback regarding the performance from the contracted service and works to resolve issues in a timely manner; signs off on external contracts upon consultation with the Director, Parking, Access Commuter Services or designate.
3. Leads the engagement of leadership, staff and other partners, both internal and external to the organization, on initiatives to improve conditions and strategies for the promotion of walking, cycling, carpooling, carsharing and public transit to FH and PHSA sites and communities as appropriate. Collaborates with colleagues at other health authorities to ensure appropriate partnerships created and eliminate duplication of efforts.
4. Selects, manages, directs, and evaluates designated TDMCS staff to ensure effective performance of duties; interprets and applies the collective agreement for unionized staff, as needed; collaborates with the Director, Parking, Access & Commuter Services in all aspects of a fully integrated Transportation Demand Management & Commuter Services program across the HA’s programs.
5. Approves expenditures for utilization of TDMCS staff and supplies, equipment, signage, maintenance and other related expenditures within budgetary guidelines; participates in capital and operational planning deliberations involving TDMCS and acts as a resource on related capital site redevelopment projects; assists the Director, Parking, Access & Commuter Services with annual budget and accounting preparation through financial analysis and preparation of supporting documentation; maintains audit and financial controls for the TDMCS program; manages the operational budget by monitoring expenditures and intervening in a timely manner concerning variances.
6. Develops, designs, and implements profitability enhancement strategies maximizing revenue generation and asset utilization from the Electric Vehicle Charging Stations while reducing expenses.
7. Maintains business administrative structures, processes, documentation, fiscal reporting, and information systems to effect control and distribution of the Transit Incentive Program passes and payments across Fraser Health & Provincial Health Services Authorities; produces related statistics and submits report to the Director, Parking, Access Commuter Services for review.
8. Develops initiatives to increase transportation and parking efficiency; takes a leadership role in supporting specific parking mitigation planning and strategies as designated by the Director, Parking, Access & Commuter Services.
9. Engages, supervises and evaluates services of external consultants and students in support of Transportation Demand Management & Commuter Services.
10. Physical ability to perform the duties of the position.

Bachelor’s degree in business administration, Parking, Urban Planning, Environmental Sustainability, or related field, supplemented with five (5) to (7) years’ recent related experience in solutions-focused Transportation Demand Management (TDM) in a public sector, large institutional or complex multi-site organization or an equivalent combination of education, training, and experience. Experience working within the municipal, public-sector setting is an asset.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Proven innovation and in-depth understanding of Commuter/TDM communication strategies, including community-based social media marketing to influence transportation mode choice.
• Working knowledge on appropriate provincial and municipal legislation/standards related to parking and transportation demand.
• Strong understanding of project management methodologies, technology tools, and best innovative practices specific to major change initiatives and redevelopment projects.
• Demonstrated ability to design and implement effective programs including Commuter/TDM initiatives and transportation surveys for large, complex organizations.
• Exceptional communication, administrative and interpersonal skills, with the ability to effectively interact with partners at all levels of the organization.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.
• Ability to supervise.
• Demonstrated ability to organize and prioritize projects.
• Ability to influence behavioral change and persuade others effectively.
• Ability to operate related equipment including related software applications.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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