Office Assistant/receptionist

1. Provides reception service by answering telephones, taking information and transferring calls to appropriate staff in accordance with client or agency requests.
2. Maintains master appointment books for all staff.
3. Provides front-line screening service by taking appropriate information by telephone and over the counter contact; records and processes same, and assesses situation(s) to determine degree of urgency on each new referral and then relates information to on-duty intake worker.
4. Provides routine information to clients and general public that includes appointments, telephone numbers of other services, pamphlets, etc; attends to clients in the waiting room.
5. Provides typing and clerical services to the Mental Health Centre staff, particularly in relation to client information by typing routine correspondence, psychiatric and psychological assessments, consultation reports, minutes of meetings, and transcription from dictaphone and hand written notes.
6. Obtains general intake information (history) on referrals and appointments, etc.
7. Gathers and processes client information forms, etc. in order to register and discharge files as required; ensures client record security.
8. Maintains office files by filing reports and correspondence pertinent to client files; files client files daily and performs general filing duties; retrieves files daily for appointments; gathers and maintains information for statistics, as required.
9. Sorts incoming mail and prepares outgoing mail daily; arranges for courier delivery/pick-up.
10. Sets up appointments and arranges meetings, as required.
11. Records leave management information.
12. Photocopies, faxes delivers reports and orders supplies, as required
13. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, plus completion of a recognized Medical Office Assistant certificate plus one (1) year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to type 45 wpm.
• Knowledge of medical terminology.
• Ability to operate multi-line switchboard.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to plan, organize and prioritize work.
• Ability to operate related equipment using a variety of software applications.
• Working knowledge of general office practices and procedures and their application.
• Comprehensive knowledge of relevant acts, regulations, programs, policies and procedures.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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