Program Coordinator, Child, Youth & Young Adult (Cyya) Mental Health & Substance Use Services

1. Coordinates and supervises the provision of care in the Child, Youth and Young Adult Mental Health & Substance Use services and is accountable for its overall effectiveness. Coordinates patient/client care assignments, provides information and consultation to program staff and students; reviews, problem solves and provides guidance in the management of patient/client/family care needs.
2. Establishes clinical priorities, assigns and adjusts work assignments, ensures that necessary resources are available, promotes a positive team environment.
3. Participates in recruitment, interviewing and selection of staff; provides leadership by developing, implementing and evaluating staff orientations, in-service education and placement of students for clinical practice experience.
4. Assesses, develops and evaluates the skills and performance of staff by providing individual coaching and instruction to staff as appropriate; conducts performance evaluations and ensures the maintenance of standards, protocols and procedures.
5. Provides clinical expertise, consultation, role modeling and leadership in evidence-based practice to staff and/or patients/clients by reviewing literature, consulting with experts, collaborating with members of the interprofessional team, evaluating clinical practice and recommending changes to existing standards.
6. Ensures the effective and efficient patient/client flow and service utilization.
7. Develops and implements quality improvement processes by methods such as engaging in programs/practice evaluation and identifying areas for improved efficiency and effectiveness in service delivery. Participates in quality assurance audits, facility reviews and facility or staff investigations as required. Assists in resolving client and family complaints.
8. Accountable for the optimal use of patient/client care resources; identifies opportunities for improved utilization of resources, provides input into budget/staff allocations, assists team members in workload decision-making, evaluates and identifies required patient/client care products and/or equipment, and recommends changes to existing administrative processes. Keeps Manager informed and apprised of all recommendations or decisions.
9. May be required to assist Manager in negotiating and writing contracts. Acts as a resource to the funded agencies and performs regular contract evaluations.
10. Maintains, reviews and analyzes program specific data; identifies trends and issues in the provision of child and youth mental health & substance use services. Proposes, develops and implements modifications and initiatives to meet emerging mental health & substance use services needs.
11. Oversees the development of policies, procedures, standards of care and is accountable for their effectiveness; makes recommendations to the Manager on long term planning; implements processes and procedures and evaluates results.
12. Develops and maintains effective and efficient communication links with other health service providers, community agencies and other external partners.
13. Participates in research and special projects by collaborating with members of the interprofessional team promoting staff awareness and involvement in research activities; identifies practices/issues that require research; collects and interprets data and provides input for further analysis.
14. Participates in local, regional and external committees and working groups as assigned and provides input into operational issues.
15. May be required to provide comprehensive clinical case management services to a limited number of community clients. Documents assessments, care plans, observations, interventions, outcomes/evaluations and referrals according to practice standards and Fraser Health procedures.
16. Performs other related duties as assigned.

Education, Training and Experience

Baccalaureate degree in Nursing from an approved School of Nursing. Five (5) years' recent related clinical experience working with children, adolescents and families in a child/adolescent metal health and addictions or inpatient setting, including one (1) year experience in a supervisory/administrative capacity, or an equivalent combination of education, training and experience.

Current practicing registration as a Registered Nurse and/or Registered Psychiatric Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

Valid BC driver's license and access to personal vehicle with appropriate insurance coverage.

Skills and Abilities

• Demonstrated knowledge around Child, Youth and Young Adult Mental Health and Substance Use services.
• Demonstrated knowledge and ability to practise with humility, cultural competence, and a trauma informed lens.
• Comprehensive knowledge of crisis and clinical risk management approaches including acute to community protocols, suicide risk management guidelines, clinical diagnosis, and medication management.
• Demonstrated knowledge in education theory and ability to cultivate a learning and teaching environment.
• Ability to provide supervision and leadership in program development and implementation.
• Comprehensive knowledge of emergency triage procedures, mental health assessment, substance use, psychopharmacology in children, general counseling principles and interview techniques, crisis theory, trauma-informed care, abnormal psychology, de-escalation techniques and knowledge of community resources.
• Strong leadership skills and independent decision- making abilities.
• Demonstrated critical thinking and problem- solving skills.
• Ability to develop, prioritize and accomplish objectives.
• Proven conflict resolution skills.
• Supervisory experience in a union environment.
• Effective interpersonal and communication skills, both written and verbal.
• Effective team-building skills.
• Ability to provide supervision, leadership and work direction.
• Ability to effectively communicate with healthcare workers, patients and families from outside agencies.
• Ability to adapt and respond to unexpected events, using a broad organizational perspective.
• Ability to plan, organize and prioritize work in collaboration with others.
• Physical ability to perform the duties of the position.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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