Clinical Enrollment Nurse (LPN)

Description

Status: Full Time
Location: Fully Remote position (3-4 tours a month will be needed in Vancouver and North Vancouver)

Do you have a passion for healthcare? Are you ready to educate and connect patients to Canada’s premier preventative health services?

Our team and what we’ll accomplish together

The Clinical Enrollment Nurse (CEN) role at TELUS Health Care Centres requires a motivated and organized individual with clinical knowledge and a passion for building client relationships. The CEN will educate clients about preventive health programs, assess their needs, manage the enrollment process, and provide ongoing support. This involves responding to inquiries, conducting clinical assessments, guiding clients through their healthcare journey, and maintaining detailed records. The CEN will also contribute to program improvement, reporting, and client retention strategies while ensuring high levels of customer satisfaction.

What you’ll do

• Own the individual client relationship
• Manage the enrollment process for incoming inquiries in accordance with TELUS' policy and procedures
• Engage the client to fully understand their healthcare needs through a clinical lens and evaluate suitability of a prevent
• Collaborate with capacity planning teams on new client intake
• Provide regular reporting on key performance indicators to leadership
• Act as a program champion, advocating for continuous service improvement
• Maintain high levels of customer satisfaction in every client interaction to drive real and long standing business and clinical value
• Conduct thorough clinical assessments and program suitability evaluations
• Guide clients through their preventive healthcare journey
• Engage the necessary resources from within the extended clinical team to fully support the needs of the business
• Maintain detailed analytics on program effectiveness and client engagement
• Develop and implement retention strategies based on utilization patterns
• Oversee client roster management and capacity planning
  

Qualifications

What you bring:

• Registration with BC College of License Practical Nurses (LPN) as a practicing LPN registrant
• Current nurse license in good standing
• CPR certification up to date
• Minimum of 1 year nursing experience (private or public sector) along with successful experience in a sales role
• Previous experience with Salesforce is an asset
• Ability to perform detailed and thorough assessments of clients
• Relationship building is a key skill of yours
• You are ultra-organized and able to work in a fast-paced environment
• The phone is your friend and you’re not afraid to pick it up and call clients to discuss their health goals
• You have the ability to view the meeting from the client’s perspective
• Client’s trust you and if they don’t today you have the aptitude to build a trust-based relationship with the client
• You have a positive attitude and a solutions-based approach and can anticipate and identify challenges and propose ways TELUS Health can help

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