Manager, Pharmacy Production Services - Pharmacy Production Centre

1. Provides leadership and direction to the pharmacy production centre staff. Participates, with Pharmacy Leadership, in the planning and development of goals and objectives for the department ensuring consistency with Lower Mainland Pharmacy Services' strategic plan.
2. Participates in the redesign and restructuring of systems, strategies, and processes pertaining to the delivery of pharmaceuticals to achieve maximum efficiency and quality while improving overall service delivery. Identifies efficiencies, and promotes optimal use of resources; recommends and implements current and future programs and service adjustments. Participates in the development of regional and departmental operational standards and monitors to ensure compliance.
3. Participates in establishing fiscal priorities; develops and oversees the department's annual operating budget and capital equipment requests. Monitors expenditures, completes variance analyses and reporting and recommends and implements remedial action.
4. Develops and implements quality improvement processes; ensures that appropriate quality and safety measures are in place and compatible with industry standards and accreditation bodies. Updates and maintains policies and procedures relating to the pharmacy production centre.
5. Develops, implements and evaluates procedures for monitoring and distributing narcotics in specified regional areas of operation; ensures required legal records ae maintained according to established protocols.
6. Selects, hires, directs, motivates, recognizes and evaluates staff to ensure effective performance of duties; disciplines and initiates staff terminations in accordance with the contractual obligations of the applicable collective agreement.
7. Investigates and responds to complaints or grievances. Represents the department in third party venues.
8. Implements current human resource standards and procedures, including performance evaluation, education and orientation as well as compliance with applicable acts, regulations and collective agreements.
9. Identifies staff training needs, adjusts workloads and develops work routines and time schedules. Ensures that orientation and in-service education is provided to staff as needed. Provides for cooperative working relationships, staff development and healthy workplace initiatives in a continuous learning environment.
10. Promotes and facilitates communication with internal and external stakeholders and leaders while keeping with customer service philosophy, mission statement, and good business practices; responds to and resolves problems.
11. Monitors client satisfaction, reporting and management systems; identifies and follows-up on deficiencies in all service areas.
12. Communicates information within the department, verbally or in writing, including circulation/distribution of minutes, memos. Promotes staff involvement in the making of recommendations.
13. Monitors equipment and identifies needs. Prepares proposals for replacement and/or new purchases.
14. Maintains statistical records of pharmacy operational activities, workload measurement, staffing patterns and financial data; recommends and implements action plans based on the records.
15. Participates and represents Lower Mainland Pharmacy Services on various committees and task groups, both internal and external to the organization, as assigned.
16. Participates in the development, implementation and negotiation of essential service contingency plans.
17. Provides direction to students and develops and monitors administrative programs as assigned.
18. Performs other related duties as assigned.

Current practicing registration as a Pharmacy Technician with the College of Pharmacists of British Columbia.

Five (5) years' recent, related experience in a medication-related complex health system including a minimum of two (2) years' in a supervisory capacity or an equivalent combination of education, training and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Working knowledge of applicable regulations, legislation and collective agreements.
• Proficiency in the use of personal computers and applicable software applications.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning

Please be on alert for potential recruitment scams. We are aware of recent scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment at any point during our recruitment process.