Program Manager, Hereditary Cancer Program Vancouver

Program Manager, Hereditary Cancer Program
BC Cancer
Vancouver, BC

The Program Manager is accountable for the efficient and effective day to day delivery of provincial Hereditary Cancer Program (HCP) services. The Program Manager provides operational and administrative leadership and facilitates associated quality and process improvements for mutiple clinics. In addition, the Program Manager manages the budget and provides guidance to the Director(s) on appropriate policies and issues. The Program Manager develops and maintains effective working relationships with counterparts in other jurisdictions and community service providers. The Program Manager participates in strategic discussions and works in collaboration with the assigned Director(s) to ensure strategic program initiatives are met.

What you'll do

• Provide effective leadership to assigned staff by supervising and directing work, assessing performance, handling disciplinary issues, motivating and coaching staff, ensuring staffing issues are resolved and monitoring adherence to Standard Operating Procedures. Responsible for the hiring and supervision of assigned staff; establishing clear definitions of responsibility, reviewing workload assignments and adjusting schedules accordingly to ensure levels meet operational requirements.
• Work coloberatively with medical director of the the provincial Hereditary Cancer Program (HCP) to develop tactical, logistical and operational stratigies the utlize best practice to delivery healthcare serives.
• Contribute to the development of strategic directions and annual work plan.
• Establish program priorities and implementation plans, developing initiatives and evaluating and managing change.
• Liaise with internal and external stakeholders to inform and collaborate on initiatives and determines appropriate roll out including education and training required.
• Provide leadership and direction for the effective and efficient operation of the Hereditary Cancer program activities and ensures alignment with organizational directions.
• Develop written policies and procedures for regular operations and quality management initiatives. Establishes systems to support the efficient and effective provision of patient care.
• Lead systems changes required for the maintenance and improvement of program related information systems and patient service processes.
• Develop and monitor budget and core activities in collaboration with program leadership, by performing duties such as monitoring expenditures, variance reporting, recommending remedial action and taking corrective action to ensure performance to plan. Work closely with the Director(s) or designate to ensure accurate financial data on operational costs. Reconciling invoices and ensuring adeduate quality assurance of third party providers.
• Develop goals, objectives, metrics and key performance indicators (KPI's) relevant to the team, equipment and system performance. Uses metrics and KPI's to identify performance issues or other variances, develops strategies to address and to improve performance.
• Ensure and/or complete reporting of information to sources such as other departments and external organizations through methods such as assessing, planning, developing, scheduling and ensuring completion of approved studies, audits and statistical analysis.
• Participate in the overall planning and coordination of the HCP including providing information for new and additional services, contributing to operating and capital proposals including identifying, documenting and making recommendations to the Director(s) regarding a variety of issues such as operating budget, workload, staff resources, minor and capital purchases and space allocation.
• Implement quality improvement and risk management for the HCP by ensuring optimal use of organizational resources and supports the Clinical Coordinator to respond to related patient concerns and complaints.

What you bring

Qualifications:

• A level of education, training, and experience equivalent to a Bachelor's degree in a health discipline or health care administration and a minimum of five (5) years recent related experience in either a clinical or business environment including three (3) years of supervisory experience in a union environment.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

You have:

• Excellent leadership, decision-making, and organizational skills.
• Superior interpersonal skills including ability to provide leadership to, and supervision of, staff.
• Ability to work under pressure with a diverse group of persons, policies, and procedures.
• Demonstrated ability to exercise initiative and independent judgment in the performance of duties.
• Ability to accept responsibility and work independently while at the same time functioning as a strong team player.
• Excellent written and oral communication skills.
• Knowledge of a variety of computer software products including word processing, spreadsheet, and database.
• Physical ability to perform the duties of the position.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly.
• Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time
Salary Range: $106,026 - $152,413. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 750 West Broadway, Vancouver, BC V5Z 1K1
Applications will be accepted until the positions are filled.
Hours of Work: Monday - Friday; 0800-1600.
Requisition Number: 182052E

What we do

BC Cancer provides comprehensive cancer control for the people of British Columbia. BC Cancer is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BC Cancer are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

Attention current employees of PHSA:

You must apply via your internal profile at http://internaljobs.phsa.ca.

The internal job posting expires on April 11, 2025, and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.