Spa Therapist/ Body Worker

July 1 2024
Categories Laboratory, Diagnostics, Medical Imaging, Therapy Services,
Vancouver, BC • Full time

OVERVIEW/BASIC FUNCTION:

Provide all massage, hydrotherapy and body services offered by the Spa at Rosewood Hotel Georgia. Cultivation and always maintaining a professional attitude.

RESPONSIBILITIES:

  • Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards, Forbes and LQA Standards.
  • Attend all scheduled meetings, classes, and training sessions; knowledge required within Sense Spa must be passed on to co-workers.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; respond promptly and acknowledge all guests. Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Always maintain positive guest relations.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain knowledge of hours of operation, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
  • Be familiar with all hotel/spa packages, promotions, prices, and rates.
  • Set up and organize workstation with designated supplies, forms and resource materials, report shortages to management.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Perform opening/closing procedures following proper cleanliness and sanitization standards.
  • Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
  • Maintain inventory products and supplies.
  • Conduct appointments according to guest's comfort and desire. Follow massage and body treatment protocols and SOP's.
  • Prepare guest consultation. Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
  • Verify medical releases from guests with applicable medical conditions.
  • Follow proper draping procedures.
  • Sanitize implements and working areas.
  • Sell/promote merchandise.
  • Complete required post- treatment documents.
  • Follow dirty linen procedures and room set up.
  • Dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day.
  • Handle emergency procedures and report any accidents to your manager and security.
  • Fill out necessary reports as required.
  • Follow established standard spa treatment SOP's.
  • Perform all other duties as required.

QUALIFICATIONS:

  • Experience: Minimum 2 years of experience as esthetics/ massage in a luxury spa environment, preferably within a luxury hotel.
  • Education: High school diploma. Diploma or degree in a related field. Esthetic Certification from the Cosmetology Association of BC. CPR certified.
  • General/Technical Skills: Ability to:
  • Perform job functions with attention to detail, speed, and accuracy.
  • Provide massage services to guests using props and/or products.
  • Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
  • Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service.
  • Prioritize, organize, and follow up.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with cos-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Knowledge of SpaSoft is an asset.
  • Language: Required to speak, read, and write English. Additional language is an asset.
  • Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates i obtaining Canadian work authorization.
  • Physical Requirements: Must be able to exert physical effort in transporting 10-15 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

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