Director, HR Shared Services

123Dentist is Canada's oldest and largest dentist-owned network of dental practices with more than 500 locations nationwide and more than 8,000 employees and growing. We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement. We offer professional advancement opportunities, competitive compensation and a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist!

123Dentist is looking for an experienced Director of HR Operations/HR Shared Services to lead the strategy and delivery of key HR services across our 500+ dental practice locations in Canada. This role will focus on HR support, employee health & safety, leave management, HR technology, processes, and governance, ensuring a top-notch employee experience.

This role is based at Burnaby or Toronto North York head offices (on-site position).

Please note: Since 123Dentist is a national, Canadian company, candidates who are bilingual in French and English will be given preference

Key Responsibilities:

• Lead the development of HR operations, including Tier 1 HR support, HR systems and employee health & safety compliance.
• Oversee HR policy & compliance, ensuring automation, governance, and legal compliance.
• Set and achieve annual goals for the HR Shared Services team, contributing to long-term HR strategies.
• Collaborate with business leaders on strategic planning and HR initiatives that align with company goals.
• Drive continuous improvement in HR processes, governance, and employee experience.
• Manage and develop the HR operations team, providing coaching, feedback, and performance evaluations.
• Research market trends in HR technology and recommend improvements or new tools.

Qualifications:

• 10+ years of HR experience, with at least 5 years leading HR Operations/Shared Services in a large organization.
• Bachelor's degree in HR, Business Administration, or a related field.
• Professional HR certifications (e.g., CCP, CPHR, SHRM-SCP).
• Strong knowledge of Canadian employment laws, especially in BC, ON, and QC.
• Experience with HR systems (Workday preferred), business process redesign, and HR policy development.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Strong leadership, project management, and communication skills.
• Bilingual (French/English) candidates preferred.

Skills & Abilities:

• Detail-oriented, organized, and analytical.
• Strong customer service mindset.
• Experience with HR technology implementations.
• Ability to lead teams and manage change.

Working Conditions:

• Professional, dynamic, and growing company.
• Supportive team focused on learning and growth.
• Fast-paced environment with an entrepreneurial spirit.

Why Join Us?

At 123Dentist, we value a diverse and inclusive workplace and offer a dynamic environment where you can make an impact to our team members across the country.

Lead the Future of HR Excellence - Apply Now to Become Our Director of HR Shared Services!

We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

JOB ID: 7377-DIRHRSS-999

#LI-Onsite