Caseworker

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone's worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

The position is to provide case management and group facilitation to the residents/neighbours of the Sarah's Place Women's Transitional Housing & Healing program.

Drawing on both personal lived experience and professional training is key for the position.

This is a permanent part-time position at 30 hours per week. There will be 4 day shifts a week, with 1 shift preferably a weekend day.

• Plan, manage and facilitate 1-2 groups per week on such topics as Life-Skills; Indigenous Teaching and Culture. Oversees the development of the Life Skills & Events calendar.
• Case-manage up to 12 residents/neighbours.
• Receives, tracks and processes files and prospective applications.
• Meets with residents, provides emotional support and advocacy as required;
• Guides residents in setting and updating goals
• Preparing safety plans;
• Supports residents in the community when necessary.
• Liaise with police, court personnel, community agencies, families, and other staff members.
• Assist with room inspections & general processes of community living.
• Submit receipts and keeping track of those expenses and submitting receipts as required.
• Positively represent The Salvation Army Correctional and Justice Services
• Bring any concerns directly to Sarah's Place Supervisor, Executive Director or designate and CJS Team.
• Demonstrate mutual dignity and respect to all.
• Work with and contribute to a positive and professional team environment.
• Read, know, understand and execute the standards, policies, procedures and responsibilities of the programs as outlined in the programs policies and procedures.
• Comply with all Salvation Army operating guidelines, minutes and directives.
• Participate in ongoing program development, evaluation and updating, based on participant needs, research, funding opportunities and community feedback.
• Attend and participate in staff meetings, staff development/training programs and related conferences, seminars and/or courses upon the approval/consent of the Supervisor and Executive Director.
• Maintain confidentiality in regards to all clients, program files/materials, staff and departmental records/business.

Education and Qualifications

• Completed a minimum of two years post-secondary education in the human services field or equivalent of specialized courses related to the position or
• One to three years of prior related experience working with issues of exploitation, complex trauma, human trafficking, homelessness, mental health, unemployment, abuse, and addiction.

Experience and Skilled Knowledge Requirements

• Three to five years of work experience recommended in client/customer relations
• One to three years of prior related experience working with issues of exploitation, complex trauma, human trafficking, homelessness, mental health, unemployment, abuse, and addiction.
• Expertise in the areas of substance use and exploitation
• Criminal police record Check
• Clear provincial child/youth and vulnerable adult checks
• Clear screening through the Salvation Army abuse registry
• Current mental health first aid training
• Training on trauma informed care
• Emergency first aid
• Non violent crisis intervention
• Training in professional boundaries
• Assist Suicide Intervention Training

Skills and Attributes:

• Background and understanding of indigenous teachings & culture preferred.
• Mature, caring person who demonstrates positive regard for all people.
• Ability to have a flexible schedule.
• Excellent listening, communication and reasoning skills.
• Highly motivated and goal oriented with the ability to plan, organize and implement multiple events with efficiency and attention to detail with team support.
• Ability to interact professionally with participants, community agencies, criminal justice and law enforcement personnel.
• Understanding of the difficulties of exiting the sex trade - having experiential involvement in the sex trade is a significant asset along with having been exited five+ years.
• Computer skills - knowledge of Microsoft office applications.
• Maintains appropriate boundaries, confidentiality and professionalism at all times.

• PHYSICAL EFFORT/DEXTERITY REQUIRED: The performance of the job requires a moderate amount of keyboarding/manual record keeping, and lifting.
• CONCENTRATION REQUIRED: The performance of the job requires attentive listening and observation of body language, continuously monitoring the environment, multitasking, and reading.

WORKING CONDITIONS: Working environment is typically in an office and program department on the floor of the program/facility. The work is generally under agreeable conditions with the following exceptions:

• Dealing with angry and otherwise difficult emotions of people
• Verbal abuse
• The performance of the job requires the ability to switch focus on tasks between data/record keeping; connecting with people via email, phone and in person meetings with participants throughout the day.
• The clientele served by the programs often relate information that is highly disturbing in nature and will require intentional professional debrief and consultation.
• Exposures to Hazards: the job can involve exposure to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others
• Exposure to infectious diseases
• Exposure to bodily fluids
• Sharp objects
• Other dangerous situations

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• Education verification
• This position requires the successful candidate to have a valid driver's license and an acceptable drivers abstract. The successful candidate would have to provide proof upon being hired.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your supervisor of your intentions as soon as you know your application is being considered- normally at the stage where you are being interviewed.