Intake and Transition Manager

POSITION SUMMARY

Reporting to the Director of Community Wellness, the Intake and Transition Manager shall oversee the tenanting process for Siloam's Housing units by managing the waitlist, reviewing referrals and monitoring vacancies for all properties in the housing program in order to meet occupancy and rental targets. The Intake and Transition Manager completes the intake process with referred (including self-referred) community members by conducting in-person meetings to determine eligibility, and assessing an applicant's level of needs against various Siloam's housing programs.

Managing the Mino Pimatisiwin team, the Intake and Transition Manager initiates the tenanting plan and completes all leasing requirements prior to occupancy. Working closely with the Manager of Supportive Housing and the Property Management team on supporting all aspects of tenant move-ins, including a warm hand-off to the Intensive Case Management team, the Intake Manager will provide direction to the Mino Pimatisiwin team which provides person-centered, peer support to the tenant with respect to the best path for eviction prevention and managing risk of housing loss.

KEY DUTIES & RESPONSIBILITIES

• Review, organize and manage housing referrals, including self-referrals.
• Through referrals and intakes, gather information to determine eligibility through assessments of needs, strengths, challenges and personal goals.
• Assess and identify priorities for housing based on needs, risk and eligibility factors.
• Maintain files in an Electronic File System, in excel and hard copies of all referrals received and intakes completed.
• Work collaboratively with all relevant departments within Siloam, external agencies, families, community supports and professionals, in streamlining the application process and ensuring a warm hand off.
• Ensure vacant suites are filled by advertising and reaching out to local organizations and agencies.
• Communicate effectively with internal staff, referral organizations, prospective tenants, addressing inquiries and concerns promptly.
• Provide information about other resources, programs, and services available at Siloam and in community to those who may not meet eligibility criteria.
• Conduct in-person tours of available properties to potential tenants where applicable.
• Create person-centered tenanting plans for all new tenants, identifying supports needed to ensure a successful tenancy (or program completion).
• Provide leadership to a peer support team to assist tenants with building resiliency against housing loss.
• Maintain confidentiality at all times, and adhere to privacy legislation;
• Participate in on-going professional development activities as time and financial resources permit;
• Fulfill all other responsibilities as determined by management in Siloam's Community Wellness Department

EDUCATION & EXPERIENCE

• A minimum of three years of related experience leading people (preferably in the non-profit sector).
• A minimum of two years of related experience working within the social services sector is required.
• Resource and system navigation experience is required

KNOWLEDGE/SKILLS/BEHAVIORS

• Demonstrated understanding of the unique issues and barriers affecting those experiencing or at risk of experiencing poverty and homelessness;
• Good understanding of colonization and its impact on Indigenous peoples;
• Excellent organizational and time management skills;
• Excellent verbal and written communication skills;
• Ability to work well with and builds successful working relationships with internal and external partners and Indigenous community;
• Ability to work independently, and positively contribute to the team;
• Confident, dynamic, and a results-oriented professional who can exercise strong judgment when balancing multiple priorities with overlapping deadlines;
• Ability to exercise good judgement, show initiative and be proactive;
• Demonstrated problem solving and crisis/risk assessment and intervention skills is required;
• A thorough knowledge of local community resources;
• Proficiency in Microsoft Office, Outlook, Excel, and various web-based applications such as google and MS Teams;
• Experience with property management software is an asset;
• A valid driver's license and access to a reliable vehicle is required for travel throughout the City of Winnipeg.

RELATIONSHIP

• Daily interaction with community members, staff and partner organizations;
• Attend staff meetings when available;

WORKING CONDITION

• Hours of work vary day evening and weekends;
• Overtime will be offered when necessary;
• Must have a valid Class 5F driver's license, a clear driver abstract and access to a vehicle in good condition;
• Ability to stand for long periods of time;
• Working with food allergens;
• Ability to lift and carry weight up to 50 lbs.;
• Ability to work in a wide variety of temperature ranges;
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;
• Food service area- Hair nets (provided) proper comfortable walking shoes must be worn at all times.

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherences to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

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CLOSING DATE: 3 JANUARY 2025