Volunteer Services Support Staff (Casual)

JOB SUMMARY

Reporting to the Supervisor of Volunteer Services and working at the front desk of Siloam Mission, this position welcomes and assists volunteers as they come for their shift and answers general questions from volunteers and the public about volunteering at Siloam Mission. This position will create positive volunteer experiences and enhance the care provided to volunteers on a more personal level.

KEY DUTIES & RESPONSIBILITIES

Working with Volunteers

• Welcome volunteering as they come for the shifts and assist them with any questions they have or help they might need;
• Answer general questions about volunteering at Siloam Mission from volunteers or the public, in-person, through email, or over the phone; Provide orientations to new volunteers;
• When needed, host volunteer groups in Clothing Sorting;
• Conduct tours for volunteer groups, individuals, donors, and community members;
• Ensure policies are followed by all volunteers;
• Work alongside volunteers in the different available areas to create an atmosphere of care and appreciation for volunteers;
• Advocate on behalf of volunteers and volunteerism at Siloam Mission.

Administrative

• Update volunteer files, profiles, and schedules as needed;
• Answer emails, phone calls, and voicemails;
• Track volunteers, their experiences, and their hours using current Volunteer Services database systems;

Working with other Departments

• Liaise between Volunteer Services and all other departments involved with volunteering and providing support by:

o Providing introduction of new volunteers to their supervisors;

o Conduct informal follow-ups;

o Aid departments in volunteer-related issues;

o Alert Volunteer Coordinators when a volunteer shortage appears imminent;

o Assist other departments when there is a shortage of volunteers.

EDUCATION & EXPERIENCE

• Must have a heart for the disadvantaged community that we work with.
• Relevant trainings such as NVCI, ASIST, Mental Health First Aid, CPR and First Aid, Volunteer Management Level 1 - 2, CVA Certification are an asset.

KNOWLEDGE/SKILLS/BEHAVIORS

• Good working knowledge of Microsoft Applications.
• Superior interpersonal and written/oral communication skills.
• Ability to speak in public and lead tours.
• Demonstrate ability to work as part of a team.
• Physically active and able to stand for long periods of time.
• Outgoing attitude.
• Flexibility and ability to quickly adapt.
• Demonstrate accountability, take initiative, and problem solve.
• Multi-task and function under stressful conditions

RELATIONSHIP

• Volunteers & staff from various departments

WORKING CONDITION

• Hours of work vary with daytime and evening shifts for weekdays and weekends
• Some lifting of up to 50lbs when organizing events for volunteers (optional)
• Office environment.
• Hazardous conditions could potentially include unpredictable or risky behaviours from community members;

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherences to Workplace Safety and Health.
• Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.

CLOSING DATE: 03 JANUARY 2025