Dental Administrator - Southern Shore Dental

About Us:

As a Dental Administrator, you'll have the opportunity to work at two locations: Southern Shore Dental and Mount Pearl Dental, with the schedule detailed below.

Southern Shore Dental, located at 484 Main Road, has been a cornerstone of the Goulds community for over 15 years. We offer a full range of services, including preventative care, general dentistry, cosmetic treatments, orthodontics, and dental implants.

Goulds, just outside St. John's, combines small-town charm with convenient city access. It's surrounded by beautiful trails and parks, making it ideal for outdoor enthusiasts. Its affordable living and strong community ties create a great working environment.

Mount Pearl Dental, situated in Mount Pearl, Newfoundland's second-largest city, offers a modern practice in a thriving urban area. Mount Pearl provides a blend of modern conveniences, recreational facilities, and green spaces. Its proximity to St. John's and lower cost of living contribute to a well-rounded lifestyle.

Join us in Goulds and Mount Pearl, where you can advance your career in two vibrant communities.

Schedule:
32-40 hours per week

• Wednesday & Thursday: 7:45 AM - 5:30 PM at Southern Shore Dental
• Monday, Tuesday, Friday & Saturday: Based at Mount Pearl Dental
  • Tuesday: 7:45 AM - 7:30 PM (on a rotating schedule with other team members, not responsible for all evening shifts)
  • Saturday: 9:00 AM - 1:00 PM (on a rotating schedule with other team members, not responsible for all Saturdays)

This schedule offers flexibility with rotational shifts for Tuesday evenings and Saturdays.

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

• Medical/dental benefits are provided

Responsibilities:
• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Effectively manage the recall system and accurately maintain the patient database
• Process referral letters and other patient correspondence upon receipt from the provider
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills

About You:
• Minimum 1 year of Administrator experience
• Clinical background considered an asset
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.