Mental Health Support Services Program Supervisor

Under the direction of the Programs Manager the MHSS Program Supervisor will provide guidance, support, and supervision for the Support System for Persons with Mental Health Needs (SSPMHN) staff team and will be responsible for program development and delivery. Manages the operations of the Mental Health Support System for residential and outreach services. The three areas of responsibility include clinical supervision of frontline staff, staff development and administration.

· Provides direction for Mental Health Support Services program development

· Oversees and provides guidance for the development of appropriate case management plans, monitors and evaluates case plans

· Oversees and monitors the provision of daily life skills education provided by staff to program participants

· Supervising case management by leading pre and post group de-briefing sessions with respect to client care and program delivery

· Develops and monitors behavioral modification strategies.

· Provides incidental problem solving and emotional support to clients.

· Reviews safety plans for individual clients to ensure they are not put at unreasonable levels of risk.

· Directs staff to information regarding medications and medical conditions.

· Ensures client's medical needs are met.

· Working with the team to research and develop the various Mental Health and Addictions related support programs

· Trains, orients, and reviews implementation of emergency procedures related to the facility and or the program participants i.e., CPR, fire evacuations, etc. with staff

· Oversees the safe operation of the Mental Health Support Services site & reports any deficiencies to the Operations Manager

· Provides immediate stabilization crisis management support and provides emergency incidental behavior management

· Oversees staff in recording up to date program participant data

· Participation and leadership of committees related to MHSS, ensures minutes are taken and

circulated to committee members, and that decisions of committees are followed up

Staff Supervision

· Prepares and maintains shift schedules

· Coordinates and fills work schedules to cover Mental Health Support Services shifts

· Recruits, interviews, and hires staff in conjunction with the Program Manager and HR

· Delegates and follows up on work of support staff

· Provides day-to-day problem solving and support to staff

· Provides support, guidance, and direction to train staff in all aspects of program participant service

· Coordinates, prepares, attends, and facilitates staff meetings

· Ensures staff compliance with policy and procedures

· Provides clinical supervision to staff

Human Relations

· Directly supervises and supports the staff

· Complete Performance Excellence and Coaching (PEAC) for direct reports

· Participate in corrective action within the guidelines of the Collective Bargaining Agreement (i.e., coaching, progressive discipline as required)

· Monitors staff attendance in accordance with the Absence Management System

· Trains and develops direct reports for self-improvement

· Provides formal staff training and assesses staff training need

Client Program

· Participates in intake meetings and establishes parameters of client placement.

· Oversees and provides guidance for the development of appropriate case management plans/monitors and evaluates case plans.

· Oversees and monitors the provision of daily life skills education provided by staff to clients.

· Develops and monitors behavioural modification strategies.

· Provides immediate stabilization crisis management support and provides emergency incidental behaviour management.

· Directs staff to information regarding medications and medical conditions and ensures client's medical needs are met.

· Work with the team to research and develop the various Mental Health and Addictions related support programs

Administration

· Monitors program participant budgets

· Monitors records such as medical files, incident reports, accounting sheets, client finances, observation notebooks on clients, logbooks and communication books

· Monitors for accurate, up-to-date case notes, treatment plans, progress reports and discharge summaries

· Maintains and controls all old program participant records up to previous fiscal year

· Prepares a variety of correspondence, reports, statistical reports, reports for funders, etc.

· Collects, approves, and processes departmental staff time sheets

· Assists with the development, updating and evaluation of agency policy and procedures and ensures staff compliance with policy and procedures

· Assuming on call duties as required - assists staff as needed, responds to emergency situations and shift cancellations

· Complies with The Salvation Army policy and procedures

· Performs other tasks as assigned by the Program Manager

Community Involvement

· Meeting or communicating regularly with relevant agencies for case conferences and solving problems relating to specific program participants

· Interacting with others involved with the program participants to support their family and community relationships

· Using communication skills to ensure positive inter-agency relationships

· Acting as the primary contact for contracting agencies regarding program participant issues and referrals

Written and Verbal Communication

• Develop and document business requirements, process, and reports as needed.

• Develop and document options and recommendations to issues and problems.

• Support key stakeholders in understanding the implications of options and decisions.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils:

Internal:

• Leadership/Management Team
• MU Staff

External:

• Health authorities or public safety agencies (i.e., hospital, RCMP, Municipal Enforcement)
• Family or legal guardians
• Case Management Team (NTHSSA & Primary Support Caseworker)
• May participate as a member of external boards upon the request of the Program Manager

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to the Program Manager
• Direct reports for this position: Support Workers (SWs), Caseworkers (CWs), Primary Support Caseworker, and program volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• Working with the Business Manager and Program Manager, responsible for developing and working within an annual budget
• Material management of Mental Health Support Services program (Office equipment, program supplies, office furniture, laundry room, kitchen appliances such as ovens, fridges, etc.)

WORKING CONDITIONS:

• Combination of office and front-line working environment based on the needs of the department.

• Often working with high-risk and high-needs population

• Meetings with outside agencies and other community resources - at times accompanying/attending on behalf of the Program Manager

• Typical travel requirements for this position are (5 to 10% travel within the community)

• As necessary lifting/moving of totes (up to 20 lbs) of clients' belongings.

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• A Degree in Social Sciences, Social Work, or Nursing required
• Addictions Certification (diploma or certificate) or related experience. I.C.A.D.C. is an asset
• Valid Suicide Intervention Certification
• Valid First Aid Certificate
• Valid Non-violent Crisis Intervention Certificate
• Valid Class 5 driver's license
• Computer Literacy
• Demonstrated experience in supervising and coaching staff and working in a team setting
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to work effectively with clients and staff in a culturally diverse environment.
• Able to interview, communicate effectively and interact with individuals experiencing effects of intoxication.
• Able to recommend solutions for complex behaviour issues and to develop and monitor Individual Support Plans
• Proven ability to problem-solve and resolve crises and conflict
• Proven relationship building with contracting agencies and community resources
• Able to communicate effectively verbally and through the written word especially in terms of report writing and program proposals and program development
• Respect and understanding of The Salvation Army - its mission, culture, and values

• A minimum five (5) years of related experience with a minimum three (3) years in supervisory role in a similar setting
• Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
• Experience interviewing, and effectively communicating and interacting with individuals experiencing effects of substance use
• Respect and understanding of The Salvation Army - its mission, culture, and values

Successful candidates, prior to hiring, may be required to provide:

• • Background check consent
  • A clear vulnerable sector screening
  • A clean drivers abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety trainingSuccessful candidates, prior to hiring, may be required to provide:

DAYS and HOURS of work

This is a Full-time position based on 40 hours per week. Normal flexible hours of work - 8:30 a.m. to 5:00 p.m. Monday to Friday; ½ hour unpaid meal break

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application