Support Worker - Tharp (Transitional Housing Addictions Recovery Programs) Multiple Hours of Work

Under the direction of the THARP Supervisor the employee provides resident support services, on-site supervision, housekeeping and security for the NWT Resource Centre and Transitional Housing Addictions Recovery Programs Services on Transitional Housing Addictions Recovery Programs floor.

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Please indicate your Hour of work preference on the subject line of the email.

Provides program participants support services while on shift by:
• Assisting program participants with personal care concerns
• Providing program participants with supplies as required
• Assisting program participants with forms and requests as required
• Interacting and communicating positively with program participants throughout the shift
• Assisting program participants and Caseworker with on the land activities as needed
• Database entries - notes, behaviour, meds, intakes, discharges
• Doing manual logbook entries for meds and other supports
• Explaining/reinforcing information provided to program participants in a consistent and professional manner
• Carefully assisting program participants with their medication and documenting same
• Responding to medical emergencies within the facility
• Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours
• Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor
• Daily follow up of program participant chores to ensure completion
• Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook

Provides site management and security throughout the shift by:

• Reporting any facility concerns to the THARP Supervisor or designate
• Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings
  Completing room checks as part of the duty rounds
• Assisting with room searches as directed by the Caseworker or THARP Supervisor
• Ensuring that program participants do not exceed their allowable limit of personal effects
• Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for new program
• participants (wash linens and towels; provide needed supplies)
  Ensure facility is left generally clean and tidy for following shift

Provides administrative support while on shift by:

• Answering the telephone and relaying messages to program participants and other departments as required
• Sending e-mail messages as required
  Completes records such as: Client Medication; Incident Reports; Case Notes, etc.
• Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre
• Maintaining accurate program participant records
• Attending all scheduled staff meetings
• Maintaining current understanding of policies and procedures
• Works wake shift during the night
• Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives
• Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel
• Following formal lines of communication as identified by The Salvation Army organizational structure
• Other duties as assigned by THARP Supervisor or designate

Responsible for utilizing the facility and its equipment in a safe and efficient manner by:

• Understanding and adhering to legal requirements
• Implementing appropriate emergency procedures related to the facility and/or the program participants (i.e. CPR, fire evacuations, etc.)
• Completing unusual occurrence documentation as required (when employee or client has an accident on site - report within 24 hours to The Salvation Army)
• Identifying and reporting any unsafe conditions promptly to the THARP Supervisor or designate
• Knowing the THARP physical layout, including location of smoke alarms, fire extinguishers, communications radio, storage rooms, laundry room, janitorial room, etc.
• Maintaining a clean and professional looking office

WORKING CONDITIONS:

• The work environment can be fast paced and demanding. The need to be constantly aware of the environment and the movements and attitudes of the individual clients can be stressful. There is a potential to work with aggressive, high- risk clients in this position
• There will be general housekeeping tasks required of the RCSW (sweeping, mopping, dishwashing, laundry,)

*NOTE: For some jobs, you may be required to provide validated educational documentation.

EDUCATION:

• (minimum acceptable if not in PD)
• Post-Secondary Education or related experience in Social Services
• High School Graduate

EXPERIENCE:

(Please indicate what is absolutely required as a prerequisite if not in PD).

• 1-2 years' experience in residential/outreach settings
• Suicide Intervention Certification (e.g., ASIST)
• Non-violent Crisis Intervention or Verbal Judo
• Mental Health First Aid
• First Aid Certification
• Clear Criminal Record Check
• Class 5 driver's license and clean driver's abstract

Skills and Knowledge Requirements:

• The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment
• Effective interpersonal communication in English both written and oral
• Effective assessment, observation and recording skills
• Implement policy and procedures
• Ability to work within a teamwork structure though will be required to work alone
• Effective interviewing skills
• Understanding of: Aboriginal and Inuit Cultures: Addictions: Mental Health and other social issues
• Computer skills are required

Understanding of first nations' cultural, mental health, and addictions issues. Assist in daily-living duties at
the THARP. Conflict resolution. Valid driver's license. Ability to uphold and enforce client expectations for
transitional housing. Ability to clearly communicate with other program staff members.

THE SUCCESSFUL INCUMBENT WILL BE REQUIRED TO COMPLETE/PROVIDE:
• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check

• Participate in mandatory yearly training

Note: Alternative combinations of education and experience may be considered.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.