IT Program Manager

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.
Are you excited by the idea of using technology to transform healthcare? Are you prepared to join significant transformation project that will enhance patient care and healthcare delivery for thousands of patients? If you're an experienced IT Program Manager with a proven track record of lead the planning, execution, and delivery of complex data architecture, data management, governance and migration/conversion projects, ensuring they meet established time, cost, and quality standards, we want you on our team!

Role Overview: The IT Program Manager will manage key technical project deliverables, milestones and program/IT architectural governance processes as part of a large-scale program (Acorn), from planning and inception to final implementation.

Location: This role is hybrid and may require travel to our Markham office as needed.

Key Responsibilities:

• Lead the planning, execution, and delivery of complex data architecture, data management, governance and migration/conversion projects, ensuring they meet established time, cost, and quality standards.
• Act as a liaison between the data architecture team and other SE division/business area, effectively managing and prioritizing external tasks and resource allocation.
• Develop and maintain comprehensive project documentation, including integrated project plans, charters, schedules, budgets, and status reports.
• Identify, assess, and mitigate project risks and issues, ensuring they are escalated appropriately and resolved in a timely manner.
• Foster a collaborative environment, facilitating communication and effective problem-solving among cross-functional teams.
• Drive continuous process improvements within the project management governance framework and EDA environments.
• Contribute to the strategic planning of SE data initiatives, aligning project objectives with business goals.
• Review and report on project status, issues and priorities, planning, budgets, risk and quality management, and deciding on carrying out corrective action, as necessary.

Qualifications:

• Preferred: Minimum 10 years of technical program management experience, with a focus on large-scale, high-impact projects in technology or healthcare industries.
• Preferred: Bachelor's degree in Business, Project Management, Computer Science, or a related field; advanced degree preferred.
• Great to Have: Minimum 5 to 7 years of experience leading or managing IT architectural planning, governance and implementation phases
• Proven track record of successfully delivering complex programs that drive measurable business outcomes.
• Preferred: Project Management Professional (PMP®) designation.

Required Skills:

• Proficiency in project management techniques and methodologies.
• Ability to provide leadership to a diverse group of multi-disciplinary teams.
• Excellent communication skills, both verbally and in writing.
• Ability to influence and negotiate with stakeholders in confrontational situations.
• Ability to work independently and in a team environment; and
• Excellent organizational, leadership, and decision-making skills.
• Exceptional communication and interpersonal abilities, with a talent for nurturing relationships across teams and disciplines.
• Knowledgeable and experienced in Agile/Hybrid (Waterfall/Agile, RAPID) environment and delivery methodologies such as Scrum and Kanban.
• Experience with requirements management tools (i.e. Confluence, Jira, etc.);
• Experience with team collaboration tools (i.e. Confluence, Jira, SharePoint, Jabber, Slack etc.).

Additional Preferred Skills:

• Strong understanding of data architectural processes and methods, data management and data governance
• Data Management and Analytics: good understanding in data modeling, warehousing, and database management systems - experience with big data technologies and data processing frameworks.
• Experience with APIs, micro services architecture, and the ability to understand and oversee integration, conversion or migration projects.
• Data Security and Compliance: knowledge of data security protocols, data encryption, and privacy laws (e.g., GDPR, HIPAA) that affect data management practices.
• Machine Learning/AI: Basic understanding of machine learning models and artificial intelligence applications can be an asset, particularly in organizations focusing on data-driven decision-making and predictive analytics.
• Familiarity with BI tools such as Tableau, Power BI, or Looker for data visualization and reporting.
  

About SE Health:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.