Lactation Consultant

Responds to callers via all designated channels (telephone, chat and other communication platforms): assesses needs, offers appropriate clinical options, identifies health care and community resources and/or provides information to assist the patient to choose an appropriate intervention for their symptoms and/or health situation within metrics established by Operations. Achieves/exceeds the established performance metrics and quality standards as evidenced by adhering to established call center metrics, service delivery standards and company policies and procedures.

Job Responsibilities:

• Demonstrating competent nursing skills/nursing process in the assessment of callers with unanticipated illness/trauma or to address health information inquiries. Accountable for ensuring patient safety by following established procedures and industry best practices as deemed appropriate by the organization. Triaging patients utilizing appropriate call process and clinical guidelines. Ensuring that all information given is appropriate, current, relevant, and follows approved guidelines.
• Communicates and builds rapport with all clinical team members
• Documenting accurately and completely all relevant information and instructions.
• Providing health teaching as it relates to the patient's reason for the contact
• Resolving complaints or escalates issue to the Clinical Team Leader using principles of risk management.
• Sharing health and nursing related knowledge with other staff members
• Performs within the scope of nursing practice and does not practice beyond his/her level of knowledge or expertise
• Maintain privacy and security of patient health information through all interactions and channels

Education and Experience

• Diploma or Degree in Nursing
• Registered and in good standing with the College of Nurses of Ontario
• Current certification through IBCLC
• Minimum 1 year Lactation Consultant experience
• Minimum 1 year L&D, Postpartum or NICU experience
• Previous experience as an IBCLC preferred
• Must be available to work all shifts, including mornings, afternoons, evenings, nights, weekends and statutory holidays. (subject to change according to operational nee
• Tech Savvy
• You need to have a secure dedicated home office
• Strong communication skills
• Strong clinical assessment skills

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.