Senior Clinical Business Analyst

Join us in re-imagining health care with the largest social enterprise in Canada. SE Health is leading a multi-year enterprise transformation project that leverages human-centered design to be at the forefront of innovation within the healthcare sector. As a leader in home care, we are expanding and enhancing our capabilities to provide personalized experiences using new platforms and cloud-native architectures, ensuring privacy and security by design. Our transformation is grounded in guiding principles drive to ensure that we prioritize team decisions, long-term planning, process standardization, data-driven insights, and balanced user adoption. If you are driven by the desire to have an impact, change the world of health care and shape the future, we invite you to be part of our journey.

Position Summary:

The Senior Clinical Business Analyst will work collaborative to (1) design services that create better experiences for our employees, clients, and their families’, (2) develop and/or curate the digital tools (e.g., EHR/CRM), processes, and roles/responsibilities to enable these services, and (3) drive the adoption of these operationally.

The Clinical Business Analyst (CBA) drives enhancements in clinical practices by optimizing operations and supporting technology integration for effective care delivery. This role emphasizes user-centered design to develop solutions that are intuitive, efficient, and rooted in best practices. Collaborating with clinical, IT, and operational teams, the CBA focuses on improving clinical documentation, care delivery workflows, and patient-centered care. The CBA ensures digital solutions reduce administrative tasks, enhance data access, and streamline workflows, directly supporting high-quality care. They translate clinical needs into actionable requirements, conduct workflow and data analysis, and configure systems to meet healthcare standards and regulatory requirements. By leading documentation improvements, supporting EHR adoption through training, testing, and change management, and advancing user and patient experiences, the CBA is pivotal to SE Health’s mission of delivering compassionate, holistic care and fostering sustainable transformation in clinical operations.

You will support activities within the Direct Care Provider Experience workstream of the service redesign program to further the priorities of the Clinical Practice portfolio. These priorities include designing clinical workflows that leverage EHR functionality, forms and data, and enable interprofessional and patient centric models of care to optimize clinical outcomes, quality, risk, and compliance.

Location: This role is hybrid and may require travel to our Markham or Toronto office as needed.

Responsibilities:

EHR Implementation, Integration and Optimization

• Partner with clinical leaders to map out workflows that support effective EHR integration with existing processes. Work with key stakeholders to ensure the EHR connects seamlessly with other health information systems, giving clinicians a complete view of patient information.
• Support the design of clinical documentation within the EHR to make it clear, accessible, and relevant to clinical needs
• Support configuration of EHR modules to match clinical needs and regulatory standards. Support the testing phases, including User Acceptance Testing (UAT), where you’ll work alongside end-users to make sure everything’s working as it should.
• Support efforts to bring in new digital tools that improve workflows, reduce clinician workload and support improved patient care. Focus on solutions that are easy to use and make sense within a clinical setting
• Conduct assessments during implementation, and post implementation phases to identify opportunities for system improvements to ensure the EHR continues to support the clinical and operational efficiencies, enhances care delivery and that there is a marked reduction in administrative burden
• Identify areas for system improvement and optimization, leading projects that enhance system functionality and support HR and Payroll operations.

Clinical Documentation and Compliance

• Support in collaboration with SMES the development of standards for clinical documentation in the EHR, ensuring data quality aligns with compliance, regulatory, and accreditation requirements.
• Perform regular audits in collaboration with clinical teams and other stakeholders to assess documentation accuracy, relevance, and completeness, and identify areas for corrective action and improvement.
• Support initiatives to optimize documentation processes for clinicians, leveraging feedback to implement enhancements that support high-quality, patient-centered care.

Data Analysis and Business Intelligence

• Support the design of processes that ensure data collected in clinical systems is accurate and useful for analysis.
• Collaborate with clinical and analytics teams to leverage data insights that drive better patient outcomes and streamline operations.
• Maintain data accuracy through regular audits and reconciliation processes. Collaborate with stakeholders to develop custom reports and provide insights to inform decision-making.

Workflow Integration and System Connectivity

• Collaborate with clinical leaders to map workflows, ensuring seamless EHR integration with existing processes and health information systems.
• Work with key stakeholders to ensure the EHR provides a comprehensive view of patient information, supporting efficient and connected clinical care.

Training, Stakeholder engagement, and Ongoing Support

• Develop practical training sessions, guides and workshops to help clinical teams gain confidence with new digital tools and EHR functionality
• Actively engages with clinical and operational stakeholders to gather feedback, share project updates, and keep everyone informed about progress.
• Provide ongoing post go live support including troubleshooting and user assistance. Ensure clinical operational systems are fully functional, addressing any issues that may arise and proactively seek opportunities for continuous improvement. Document and escalate unresolved issues to SLT.
• Plan and support the transition to new systems by creating clear communication channels, offering hands on support, and engaging clinicians throughout the process to ease adoption
• Collaboration with key stakeholders and business lines to ensure digital solutions meet clinical needs. Acts as a key contact to bridge clinical priorities with technology capabilities, enabling alignment and shared goals functions and business lines
• Serve as the primary resource for resolving system issues, troubleshooting user-reported issues, and escalating complex problems as needed.
• Partner with HR, Payroll, and other stakeholders to translate business requirements into functional configurations, and provide solutions aligned with industry best practice

Requirements/Qualifications:

• Degree in Business / Clinical Informatics / Health Sciences with supplemental business education is preferred (equivalent experience will be considered)
• Master’s degree or certifications in Clinical Informatics, Business Analysis, or Project Management (PMP) is an asset.
• Minimum 3 years of Business Analysis experience
• Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task, and workflow analysis
• Excellent communication, business analysis, problem solving, interpersonal and organizational skills
• Strong communication, facilitation, and conflict management skills are required
• Demonstrated ability to develop and implement continuous improvements in business processes is required
• A strong teamwork orientation and the ability to work with cross functional teams and all management levels is required
• EHR Systems Knowledge: Proficient in the functionalities and configuration of EHR software, with hands-on experience across major platforms.
• Clinical Workflow Understanding: Demonstrates a solid understanding of clinical workflows and best practices in healthcare delivery, facilitating the alignment of digital solutions with operational needs.
• Health Informatics Experience: Possesses experience in data standards and interoperability to ensure improved precision of data capture and management within healthcare environments.
• Regulatory Compliance Awareness: Well-versed in healthcare regulations, ensuring patient privacy is upheld and clinical documentation remains compliant.
• User-Centered Design Skills: Capable of applying user-centered design principles and change management strategies to foster effective EHR user adoption.
• Project Management Proficiency: Experienced with project management methodologies, such as Agile and Scrum, ensuring effective oversight of EHR implementation projects.
• Clinical Documentation Standards: In-depth understanding of clinical documentation practices and quality assurance techniques to guarantee accuracy and compliance.
• Data Analysis Capability: Skilled in data analysis and experienced with business intelligence tools, enabling the monitoring of key metrics to inform decisions on EHR optimizations.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We’re a great place to work, and we hope you’ll join our team.

In the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.