Full Time Community & Family Services Coordinator

The Community and Family Services Coordinator position provides supports to community-based clients that will enable a means of housing stability. The supports will include but not be limited to referrals to community resources; assistance in securing Ontario birth certificates; assistance in securing clothing and household goods through Salvation Army Thrift Store and case management using the Pathway of Hope program.

• Participate, lead and/or assist in the development/creation of new programs or modify existing programs/services of Community & Family Services Department.
• Conduct case management using the Pathway of Hope program.
• Complete initial intake applications and screen for emergency assistance.
• Provide guidance to clients and referrals as needed.
• Maintain accurate, confidential records of client information on The Salvation Army's computer system and provide statistical reports.
• Assist in the organization, maintenance and general cleanliness of the Family Services Supply cupboard, etc.
• Organize, in conjunction with Director of Program, season or special programs which include but not limited to Christmas Hampers, Summer Kids Camp, etc.
• Conduct Identification Clinic (Ontario Birth Certificates)
• Assist with ongoing strategic planning to ensure programs reflect the community needs.
• Conduct needs analysis to determine the community needs and how Bayside Mission Centre can meet those needs.
• Submit monthly summary of service statistics to Pathway of Hope Regional Coordinator through collection and maintenance of data and participate in semi-annual evaluation/outcomes measurements.

WORKING CONDITIONS:

• This is a permanent full-time position based on 37.5 hours per week.
• The supervisor sets the hours of work and work schedule and flexibility in scheduling is required.
• Ability to lift a minimum of 25 pounds.
• Works mainly in an office setting at Bayside Mission Centre.
• May deal with angry and abusive clients.
• May encounter verbal abuse.

• Bachelor's degree in social work or human services.
• Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
• Current First Aid and CPR certificate or willingness to obtain.
• Current Safe Food Handler Certificate or willingness to obtain.

EXPERIENCE AND KNOWLEDGE:

• Possess a minimum of three (3) years of prior related experience in the field of social or human services.
• Previous experience working with vulnerable people considered an asset.
• Possess previous experience in development and implementation of community programs.
• Valid Ontario Class "G" Driver's License and a current copy of a Driver's abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES

• Ability to network with community resources and build strong relationship.
• Ability to conduct public speaking at meeting within the community.
• Excellent problem solving, communication (written and oral in English) and organizational skills.
• Experience with MS Office (Word, Excel and PowerPoint).
• Has a positive attitude and works well with other team members, volunteers and donors.
• To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army
• Ability to negotiate and advocate for clients' needs.
• Excellent interpersonal and time management skills.
• Self-motivated and disciplined.
• Strong presentation skills and ability to speak to groups.
• Good communication skills (verbal and written) in English.
• A second language considered an asset.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.