Manager of Municipal By-law Compliance

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper - alive with opportunity.

Job Profile

Reporting to the City Clerk within the Corporate Services Department, the Manager of Municipal By-Law Compliance leads the operations, strategy, and oversight of the By-Law Compliance Section. This role, supported by a team including a Supervisor of By-law Compliance, Supervisor of Corporate Security, and two By-law Clerks, oversees 24/7/365 parking and non-parking by-law enforcement, corporate security, and the Animal Control Services contract. In collaboration with the Director/City Clerk, the Manager establishes the section's strategic direction, fostering a culture of innovation, engagement, and respect. This position is responsible for developing by-laws, policies, and procedures that support public health, safety, nuisance control, and consumer protection through efficient compliance programs.

What you will be doing

• Provides technical expertise and specialized advice: acts as a resource to staff and members of Council on any sensitive by-law investigations within the section, including emerging issues and issues management.

• Manages the standards for the work environment: develops, guides, and implements standards for the municipal by-law compliance section such as Standard Operating Procedures, Municipal Freedom of Information and Protections of Privacy Act (MFIPPA) compliance, case management tracking, prosecutions, job safety hazard analyses etc.

• Strategic planning: undertakes research, identifies, and implements best practices on business improvement projects that will enable process enhancements, improve customer satisfaction, and efficiencies in service delivery. Analyzes data, compiles reports, and makes recommendations on best practices, protocols, and business processes with a focus on increasing efficiencies and improving service delivery.

• Budgeting and reporting: Responsible and accountable for the Municipal By-law Compliance budget. Have a leadership focus for financial stability which includes organizational drivers, organizational performance, internal and external factors, and future treads.

• Ensure customer service compliance: Manage and participate in the provisions of high level internal/external customer service ensuring legislated, departmental, and divisional standards are met; continuing to iterate ways to improve performance, efficiency and efficacy based on metrics and customer feedback.

• Operational and consultative advice: Provides consultative direction to the City Clerk (Director) in senior level decision-making as it relates to the business enforcement services and long-term strategic plans. Facilitate public consultation, liaison, and community outreach. Participate on committees and attend Council and Committee meetings that impact and promote continuous improvement enforcement operations and performance standards, including General Appeals Committee.

• Project management: Leads specific projects, implements multiple plans and actions to address problems and minimize potential for similar problems in the future. Facilitates collaboration and interaction by building and nurturing strong relationships with key stakeholders, and mentors the supervisors within the Division for appropriate decision making.

• Change management: Responsible for creating an environment aimed at empowering employees to accept and embrace change. Gather information regarding the direction of the Section and the organization, to ensure current and future needs are met. Identify areas for improvement and recommend changes to meet emerging customer needs.

Education

• 2-year college diploma in Police Foundations, Law and Security, criminology, judicial proceedings, regulatory/public administration, or other related disciplines. An equivalent combination of education and experience may be considered.

• Certification as a Certified Municipal Law Enforcement Officer (MLEO(C)) with the Municipal Law Enforcement Officers Association of Ontario (MLEOA) and/or Certified as a Property Standards Officer (C.P.S.O.) with the Ontario Association of Property Standard Officers (OAPSO) is required.

• Completion of Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO) courses such as the Municipal Administration Program, Municipal Law Program or Municipal Licensing.

• Completion of the AMCTO Diploma in Municipal Management or Executive Diploma in Municipal Management and certification with the Ontario Municipal Management Institute would be considered an asset.

• An Environmental Noise Certification course would be an asset.

• Supervisor training to ensure appropriate actions taken within union contract. Dealing with difficult/challenging persons/situations. Working with ambiguity. Experience in managing/correcting behaviour through persuasive and/or progressive discipline.

Experience and Knowledge

Minimum of 5 years' experience working in an enforcement related field with a demonstrated knowledge of enforcement strategies and public education. In addition, have a minimum of 3-5 years of experience in progressive leadership roles preferably in a unionized environment in a municipal or related work sector.

Experience and knowledge should include:

• Working knowledge of the Provincial Offences Act, Municipal Act, Building Code, Dog Owners Liability Act, court decorum and other pertinent legislation related to Municipal By-law Enforcement.

• Knowledge of the Administrative Penalty System (APS).

• Demonstrated knowledge of investigative techniques, enforcement procedures, risk assessment, situational awareness, and legal advocacy.

• Experience working with senior/executive level positions and elected officials both internally and externally.

• Demonstrated ability to develop strategic and operational partnerships to advance enforcement/regulatory programs and initiatives, to address complex community issues.

• Experience with program, policy and by-law development, public engagement, report writing, and presenting at Council meetings.

• Excellent interpersonal, investigative, report writing, problem solving, organizational and verbal and written communication skills, including the ability to communicate with clients and members of the public tactfully and convincingly. Ability to deal courteously and effectively with all levels of staff and government, elected officials, local boards, community groups, organizations, and the public, with the ability to respect confidentiality.

• Experience in developing, evaluating, recommending, and implementing processes and procedures.

• Strong time management skills with the ability to meet deadlines, re-prioritize competing demands, work with frequent interruptions.

• Proven fiscal management with the ability to prepare and manage annual operating and capital budgets.

• Experience with the following programs: AMANDA, eScribe, Ticket Tracer, Gtechna Command Centre, Adobe, FMW, Ministry of Transportation Authorized Requester Information System, TeraView, Security Camera Systems and the Microsoft Office Suite of applications.

We will ask you for these items if you are hired

Your compensation

This position is located in Grade Level 7 of the Non-Union Salary Scale and has an annual salary range of $110,365 - $134,589. We offer a comprehensive benefit package and are an Ontario Municipal Employees Retirement System (OMERS) employer.

Hours of work

Monday to Friday, 8:30 a.m. to 4:30 p.m. (35 hours per week); bi-weekly evening meetings or attendance at urgent issues after hours required. Available 24/7/365 on call for all municipal by-law compliance staff.

Advertisement expiration date

Interested candidates should apply at www.cambridge.ca/careers. This posting will close on November 27, 2024.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact HRServices@Cambridge.ca to make your needs known in advance.

For more information on our Employment Equity, please read our full policy.

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.