Care Connector

Are you an experienced registered practical nurse (RPN) seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Connector, you will work collaboratively with complex vulnerable and priority patients and their family members/caregivers/substitute decision-makers (SDM’s) to make a successful connection with an appropriate primary care practitioner based on the needs of the patient

Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans
• Gathers information by working collaboratively with complex vulnerable and priority patients and their family members/caregivers/substitute decision-makers (SDM’s) to make a successful connection with an appropriate primary care practitioner based on the needs of the patient
• Maintains contact with patients on the Ontario Health atHome priority list to keep them informed about prospects for attachment
• Provides information about the Unattached Patients Program (UPP), patients’ rights and responsibilities and family health care services available
• Develops knowledge of primary care services and community resources to provide useful supports to patients or other stakeholders..
• Collaborates with patients and others in their support network to gather information to make successful connection with an appropriate family health care provider based on the patient’s care needs
• Provides information and referral assistance to patients for assessing alternative community resources (i.e. After-hours clinics, urgent care centres, etc.)
• Supports patients who face a longer wait time in their efforts to find an appropriate provider during the attachment process
• Obtains consent for the fathering and sharing of patient information acquired through the attachment process

What must you have?

• Completion of a Registered Practical Nursing program and registered with the College of Nurses of Ontario
• Solid knowledge of patient diagnosis and matching to appropriate health care provider
• Solid knowledge of community resources and ability to navigate within these resources
• Knowledge of and adherence to Ontario Health atHome policies, procedures and related practices
• Basic knowledge of and adherence to relevant legislation such as Personal Health Information Protection Act (PHIPA)
• Basic understanding of issues and priorities within the healthcare sector
• Strong understanding and commitment to quality service and best practice
• Good knowledge of Ontario Health atHome patient services strategies, objective, priorities and processes
• Good understanding of applicable databases
• Proficient in a Windows environment
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Experience working with diverse patient groups, e.g., multicultural, homeless, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics
• Case management experience or recent related community experience
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

What do I need to know?

Care Connectors are ONA union members.

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.