Team Assistant, Casual, Sod/sed Team

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience - you will have the opportunity to play a lead role in providing connected, accessible, patient-centered care - and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Reporting to the Manager, Supplies and Equipment, the Team Assistant assists Care Coordination staff and Service Provider organizations with medical supply and equipment orders. Data entry into the CHRIS electronic record to create purchase orders for the acquisition of products. Attention to detail is required to ensure a high quality of data integrity

Primary Responsibilities:
The Team Assistant provides information and referral and demonstrates a high level of client service to the Ontario Health atHome staff, families, service providers and the general public ensuring that they feel heard, understood and confident of follow-up.

These include:
• Receives and processes both manual and electronic orders for medical supplies and equipment
• Data entry into the CHRIS client record to create a product purchase order
• Management of the Negative Pressure Wound Therapy (NPWT) waitlist as well as the ordering and pick-up of NPWT machines
• Communicates with Care Coordinators, Service Provider organizations and medical supply vendors to ensure accuracy to product orders and deliveries
• Receives and initiates incoming and outgoing telephone calls
• Communicates with members of the team to ensure information is distributed and obtained appropriately, including collecting, sorting and distributing mail, courier packages, forms lists and documents, to and from staff and agencies and photocopying and faxing/scanning documents and forms as required.
• Maintains an efficient, current and secure CHRIS client record, in accordance with established guidelines including:
- completing entry of all required information (ie scanning and data entry)
- documenting all actions taken in the client file
- uploading documents to CHRIS library
- accessing the client information system for information as required
• Processes requisitions, prepares related documents and form letters, monitors inventory of and orders supplies, in accordance with established guidelines.

Team/Department: SED & SOD

Hours of work: Casual hours - Monday to Sunday from 8:00am to 8:00pm)

FTE: 0

Starting Salary: $25.488/hr

Affiliation: CUPE

Office Location: Cornwall, Labelle, Pembroke

Reporting to: Manager Patient Services

What must you have?

• High school graduation diploma plus,
• Successful completion 1 year Community College diploma in either Office Administration,
• Business, Health Administration or equivalent program
• Minimum 18 months previous experience in similar customer service or related position in the health, social or business administration fields.

What would give you the edge?

Knowledge:
• Demonstrated knowledge of office procedures including filing and record maintenance and operation of telephone systems and office equipment
• Demonstrated proficiency in the use of a variety of computer software applications including e-mail and the internet

Skills and Abilities:
• Demonstrated ability to work with a number of stakeholders including staff, service providers, clients and caregivers
• Good keyboarding skills with attention to detail
• Strong oral and written communication skills
• Demonstrated high level of initiative, discretion and sound judgment
• Flexible and adaptable with effective problem solving skills
• Strong multi-tasking and prioritization skills with a demonstrated ability to perform efficiently in a fast paced environment with attention to detail
• Self-directed with the ability to work effectively both independently and as part of a team
• Effective interpersonal skills demonstrating tact and diplomacy
Effective client service skills in establishing and maintaining effective working relationships with others

Hours of Work

Casual hours - Monday to Sunday from 8:00am to 8:00pm

Location: Cornwall, Labelle, Pembroke

We offer flexible work options, this position will have a hybrid model of work with a combination of in-office and telework.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you're interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Ontario Health atHome has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources upon hire. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.