Account Manager (Pharmaceutical)

Company Overview

Are you ready to elevate your career in the fast-paced world of marketing, advertising and technology?

Look no further than one of Canada's premier agencies and one of the fastest-growing companies in the country for five consecutive years. Operatic is a results-driven, full-service firm that solves complex challenges with data-inspired strategy. Our strengths include market research, creative strategy, digital transformation, and traditional and digital marketing tactics that connect brands with their audience-motivating them to act.

So, if you're entrepreneurial and passionate about marketing strategy, creative problem-solving, technological innovation, and delivering exceptional results, we want you on our team!

About the Role

An Account Manager at Operatic Agency is critical to driving client growth, building client relationships, and ensuring the successful delivery of a positive ROI for our clients. Reporting to an Account Director, the Account Manager will play a supportive role in developing client marketing strategies and growing client accounts. You'll also maintain organizational and operational systems (note-taking, contact reports, status reports, project briefs, SOWs and estimates/underpinning, financial tracking and work-back schedules). You'll ultimately ensure market-leading work and clear insightful reporting is delivered to your roster of clients. The ideal candidate is organized, detail-oriented, and passionate about creating a marketing strategy and delivering exceptional results in a dynamic agency environment.

What You'll Be Doing

Client Ownership

• Proactively learn about their clients and their brands, markets and competitors to become a trusted strategic resource
• Understand client objectives and contribute to strategic marketing plans that deliver a positive ROI for our clients and agency
• Conduct desk research to understand audience traits and behaviours that guide recommendations
• Create clear, comprehensive briefs to ensure team alignment with client objectives
• Collaborate with internal teams to ensure seamless execution of client projects
• Maintain concise and accurate notes, contact reports, status reports and financial tracking
• Create and maintain up-to-date work-back schedules
• Monitor campaign performance and provide regular and insightful reports to clients, outlining key opportunities for growth and demonstrating the value of our work
• QA all client deliverables to ensure market-leading work that aligns with client objectives
• Manage client communication and build client relationships
• Develop and deliver clear, insightful presentations to clients and internal stakeholders
• Grow accounts and generate new opportunities through solid results, the creation of case studies, the generation of testimonials and referrals, relationship building and networking

Technical Expert

• Basic understanding of marketing and brand strategy, analytics, CMS (e.g. Veeva), UX, SEO, localization of global assets, digital and traditional advertising, and social media
• Continually stay informed about marketing/advertising/technology best practices to improve personal and agency-wide capabilities
• Use data-driven insights to improve client ROI and identify opportunities for account growth
• A desire to learn about the Canadian pharmaceutical industry and the nuances of advertising within healthcare

Process Implementation & Improvement

• Manage project timelines, budgets, and deliverables to deliver a positive ROI for clients while maintaining agency profitability
• Ensure implementation of operational systems, which include creating and maintaining notes, contact reports, status reports, project briefs, SOWs and estimates/underpinning, financial tracking and work-back schedules
• Ensure all deliverables meet quality standards and client expectations, aligning with the vision, mission and values of the agency
• Proactively address client concerns to maintain high levels of client satisfaction and retention

What You'll Bring to the Role

• Bachelor's degree in Marketing, Communications, Business, or a related field
• 1-3 years of experience as an Account Manager or equivalent in a dynamic agency environment
• Self-motivation and the ability to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities
• Strong project management skills with the ability to manage multiple client accounts simultaneously
• Ability to work collaboratively in a team environment and independently as needed
• Demonstrated ability to think strategically and proactively provide innovative solutions to client challenges
• A drive to develop range by learning new skills that expand your expertise

Nice to Have

• Familiarity with the Canadian Regulatory Bodies such as the PAAB, Ad Standards Canada, and Health Canada
• Familiarity with internal project and resource management software (e.g., Forecast)
• Certifications in project management or account management (e.g. PMP, AMI)
• Experience overseeing and managing digital products (i.e. web development)
• Experience or certifications in email marketing, SEO, SEM, Google Analytics

Why Operatic Agency

• Clear Leadership Vision
• Challenging and Meaningful Work
• Competitive Pay and Comprehensive Benefits (Medical Insurance, Dental and Vision Insurance, Life and Disability Insurance, Mental Health Support)
• Culture of Excellence
• Future-Thinking
• Professional GrowthCollaborative & Supportive Environment
• Recognition & Reward
• Diverse Clientele
• Vibrant Location & Hybrid Work

Operatic Agency values inclusion and access for all applicants and employees. Should you require accommodation to participate in the application and interview process, please let us know. Operatic Agency continuously aims to foster a workplace in which individual differences are recognized, appreciated, and respected.

Thank you for your interest in joining Operatic Agency! Only those selected for the next steps will be contacted.