Cacc Manager

Central Ambulance Communications Centre (CACC) invites highly motivated individuals with leadership capacity to express their interest for the role of CACC Manager.

The successful candidate will be an innovative and client service oriented individual responsible for leading the planning, management and coordination of day-to-day 24/7 operations of the Centre. The CACC Manager will excel in a fast-paced, demanding environment, while providing leadership to a team of professionals, and establishing and maintaining stakeholder relationships to collaborate regional efforts and resources in response to both emergency and non-emergency pre-hospital ambulance requests.

Please note: As this is a frontline essential position, your physical presence at the office is crucial to this role and this position will be fully onsite. Shift work will include evenings, nights, weekends and statutory holidays including 'on call' responsibilities.

About Us:

The Emergency Health Program Management and Delivery Branch is responsible for ensuring there is strong operational alignment between all land and air emergency service providers, healthcare service providers, municipal partners and other stakeholders.

Leadership in the Ontario Public Service

A leadership career in the Ontario Public Service offers meaningful opportunities to lead impactful projects, collaborate with diverse teams, and shape policies, programs and services that positively influence the lives of millions of Ontarians, all within a supportive and inclusive work environment. Our leaders enjoy comprehensive benefit plans, a robust pension program, and challenging and rewarding work that will keep you motivated and fulfilled.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

The Ontario Public Service (OPS) is an innovative, responsive and accountable public service that works hard to be diverse, anti-racist, inclusive, merit-based, and equitable. Diversifying leadership is a top priority for the OPS. Our goal is to achieve parity with the Ontario labour force by 2025 for the most under-represented groups (Indigenous, racialized and persons with disabilities) on our leadership teams.

The OPS invites all interested individuals to apply. As an organization that promotes equity and diversity, the OPS encourages applications from Indigenous, Black, racialized individuals, and persons with disabilities.

The OPS is an accessible employer and we offer accommodation in all aspects of employment, including the recruitment process.

Visit the OPS Anti-Racism Policy, the OPS Diversity and Inclusion Blueprint, and the Multi-Year Accessibility Plan to learn more about the OPS commitment to advancing racial equity, accessibility, diversity and inclusion in the public service.

What can I expect to do in this role?

Create the Work Environment

In the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. It will be your responsibility to create a work environment and team culture that ignites innovation, nurtures collaboration and champions inclusivity by creating a diverse, anti-racist and accessible workplace that is free from discrimination and harassment. By aligning your choices with these values, you will create a vibrant work environment where every individual can thrive.

Deliver on Business Goals and Priorities

As the Manager of a high volume fast-paced Central Ambulance Communications Centre, you will:
• Empower your team to grow and develop to their full potential, fostering a culture of diversity, inclusion, equity and excellence.
• Manage the Central Ambulance Communications Centre by ensuring 24/7 management support and coordinating the provision of communication services related to land and air ambulance-based patient care.
• Build and maintain strong stakeholder and partner relationships with both internal and external healthcare providers (e.g. land/air ambulance service providers, allied agencies, hospitals, nursing homes, etc.).
• Ensure the operation and maintenance of an effective, cost-efficient, land ambulance dispatch and emergency health communications service.
• Bring an innovative, mindset to your work, enabling you to incorporate new tools, technology and practices to support the delivery of services through the Central Ambulance Communications Centre.
• Ensure compliance with applicable legislation, policies and standard operating practices in the achievement of program, regional and branch goals.

How do I qualify?

Mandatory

• You have a Valid Ontario Class G driver's license.

Leadership and Management Skills

• You have demonstrated leadership skills to motivate, build and develop a team of individuals to deliver results in a highly stressful and intense work environment.
• You are a self-starter and possess the ability to work independently to take the initiative, achieve goals, and manage a regional Central Ambulance Communications Centre.
• You have demonstrated experience with human resource issues, including performance management, coaching and training, and labour relations.
• You have strategic planning skills which will allow you to coordinate and implement program strategies that meet sector needs while supporting Ministry agendas.
• You are committed to innovation and service excellence and can motivate staff through change.
• You have demonstrated the leadership behaviors, attributes and mindsets to lead the OPS into the future.

Technical knowledge

• You possess knowledge of Ontario's emergency health services system including governance, administration, accountability, and operations.
• You possess the ability to interpret and accurately apply policy and legislation.
• You possess knowledge of OPS human resources practices, policies and collective agreements in relation to recruitment, training and development, and employee relations.

Analytical and Change Management Skills

• You can evaluate public, and stakeholder needs and recommend changes in policies, procedures and guidelines.
• You can develop contingency plans to manage local operations in the event of a labour disruption or emergency situations.
• You have experience reviewing data and conducting trend analysis to determine resource requirements, identify operational deficiencies and opportunities for improvement/policy development.
• You can investigate issues/problems arising from citizen, health care provider, or political concerns, and recommend action to resolve those issues.
• You have change management skills to facilitate the implementation of changing technology within a computer-aided dispatch environment.

Communication and Relationship Management Skills

• You have experience building and maintaining relationships with staff as well as with internal and external partners, including municipal government officials.
• You possess strong written communication skills to exchange information with stakeholders and prepare presentations, briefings, and reports for senior leaders.
• You communicate clearly, tactfully and persuasively with senior government officials.