Dental Administrator - Upper Ottawa Dental

Upper Ottawa Dental is an innovative practice providing excellent care to Hamilton and surrounding areas. Our team of dental professionals are committed to providing you with the best care. We offer many contemporary services, such as cosmetic dentistry and much more!

We pride ourselves on providing quality dental care and 5.0 stars on Google is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Our office is conveniently located at 346 Upper Ottawa Street A in Hamilton.

Schedule:

Monday to Thursday: 8:45 am to 5:30 pm

1 to 2 Friday's a month: 10:00 am to 3:00 pm

1 Saturday a month: 9:00 am to 2:00

Benefits of Joining Our Team:
• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

Patient Communication:

• Greet patients warmly and professionally, both in person and over the phone.

• Schedule and confirm appointments, ensuring timely and accurate information is relayed to patients.

• Communicate effectively with patients regarding treatment plans, fees, and insurance coverage.

• Address patient inquiries and concerns promptly and professionally.

• Handle patient complaints and resolve issues effectively and efficiently.
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Insurance Verification and Claims Processing:

• Verify patient insurance benefits and eligibility.

• Obtain pre-authorizations for dental procedures as required.

• Prepare and submit accurate insurance claims.

• Monitor and follow up on insurance claims to ensure timely reimbursement.

• Assist patients with understanding their insurance coverage and out-of-pocket costs.
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Front Desk Operations:

• Manage patient registration and data entry accurately.

• Maintain patient records and confidentiality in accordance with HIPAA regulations.

• Collect co-payments and other fees from patients.

• Assist with maintaining a clean and organized front desk area.
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Teamwork and Collaboration:

• Work effectively as part of a cohesive dental team.

• Communicate openly and professionally with dentists, hygienists, and other staff members.

• Assist with other administrative tasks as needed, such as inventory management or office supply ordering.

About You:
• Minimum 1 year of administration experience
• Clinical background and experience with dental software programs considered an asset

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.