Business Support Specialist

JOB SUMMARY:

Are you a motivated and enthusiastic team player with exceptional organizational, multi-tasking, and communication skills? If so, our Professional Practice team needs you! SE Health, one of Canada's largest social enterprises, is dedicated to developing transformative health initiatives across the country. As the Business Support Specialist, you will support the day-to-day operations of SE Health's professional Practice department and ensure that the team has the necessary resources and tools to achieve its goals.

JOB RESPONSIBILITIES:

Administrative Support

• Provide administrative support for the Professional Practice department, including document management of clinical practice policies, development and ownership of the intranet resources, contract monitoring of partnership and research opportunities, to ensure efficient operations
• Perform administrative duties such as file management, drafting communications, gathering information, scheduling, and logistics, including support for accreditation preparation
• Act as a programmatic data analyst to monitor and develop reports to share with the professional practice team, flagging concerns and proactively identifying risks
• Support the development of educational materials and training modules for SE Health staff
• Oversee and manage the Professional Practice intake process, addressing pressing issues with internal stakeholders

Accreditation and Quality Compliance Support

• Prepare quality reports using the internal business intelligence system and the risk reporting system
• Analyze monthly clinical audit data, identify possible issues, and escalate concerns when required
• Run training reports for the organization to monitor clinical skill education
• Support team to ensure critical issues and pressing commitments are managed promptly
• Populate and monitor the organizational accreditation scorecard and accreditation process

Meeting and Committee Support

• Provide administrative support for various team meetings
• Perform administrative duties for various committees, including preparation of agendas and materials, coordination of participants, and distribution of information
• Other support for other SE Health initiatives including special projects and new initiatives

QUALIFICATIONS:

• Postsecondary Education, ideally in healthcare or a related field
• Minimum 3 years prior experience in a similar role
• Experience with Accreditation Processes
• Knowledge of business, policy management and operations
• Excellent communication, interpersonal and organizational skills
• Strong attention to detail, great organizational and management skills, including the ability to prioritize assignments
• Ability to effectively apply principles of adult learning
• Intermediate to advanced skills in MS Office applications, including Word, Excel, Visio and Outlook
• Ability and willingness to quickly learn a variety of software applications

About Us:

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at careers@sehc.com at your earliest convenience.