Senior Dental Office Administrative Assistant - Hunter Dental

Hunter Dental has proudly been serving the Markham community for over 60 years. Our vision is to simply help our patients achieve the highest level of dental health, in a caring and comfortable environment. Dr. Rory Hunter and the Associates, pride themselves on providing quality dental care and 5.0 stars on Google reviews, evidence of the exceptional patient service, commitment to continuous learning, and innovative technology.

Hunter Dental offers a wide range of procedures that include the following: Invisalign, TMD program, TMJ treatment, periodontics, oral surgery, and dental sedation.

Our practice is conveniently located in a beautiful heritage building at 34 Main St N in Downtown Markham.

Schedule: Full-Time

• Mondays - 8:30 am to 5:30 pm
• Tuesdays - 10:30 am to 7:30 pm
• Wednesdays - 8:30 am to 5:30 pm
• Thursdays - 8:30 am to 5:30 pm
• Fridays - 8:30 am to 4:30 pm
• Saturdays - One (1) per month - 7:30 am to 1:30 pm. (Friday will be off on the week that the Saturday is required)

The Opportunity:

We are looking for a Senior Administrative Assistant to join our busy and well-established practice! The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community.

Benefits of Joining Our Team:

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Schedule patients to ensure all providers have productive schedules
• Promote new hygiene business in perio-surgery, Invisalign, and TMD programs
• Treatment scheduling of maximally productive hygiene appointments
• Utilize excellent phone skills to fill short notice cancellations and be proactive to manage hygiene patient demand
• Maintain an active list of temp hygienists to utilize if/when needed
• Use hygiene knowledge to lead conversations which support patient optimal oral health
• Encourage patient acceptance of the dental treatment plans by answering questions and creating value for the proposed treatment
• Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
• Build strong relationships with patients to ensure trust and loyalty
• Assist with accounts receivables and complete daily deposit reconciliations
• Complete insurance submissions and pre-determinations

About You:

• 4+ years of administration experience required
• 3+ years of experience with accounts receivables and insurance submissions in a dental office is required
• A warm and friendly person who appreciates the value of optimal oral health for life and is able to share oral health education with our patients
• Excellent communication skills
• Have the ability to quickly maneuver numerous tasks efficiently and proficiently
• A proactive individual who maintains control over schedules
• Enjoys working with production goals
• Knowledge and understanding of oral treatment plans and ability to educate patients
• Strong customer service experience; kind and professional
• Detail oriented
• Experience with Tracker and Recall Max highly preferred

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.