Patient Data Tracking Associate - Electrophysiology (Mississauga)

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Mississauga office in the Electrophysiology Division. In Abbott's Electrophysiology (EP) business, we're advancing the treatment of heart disease through breakthrough medical technologies in atrial fibrillation, allowing people to restore their health and get on with their lives. In this role you will ensure that all relevant implantable devices are up to date in Abbott Medical Canada's Patient Device Tracking database, in accordance with the Medical Device Regulations. The role is responsible for communication with field personnel, hospitals and patients regarding the patient implant information and card issuance.

*This role is highly administrative in nature.

What You'll Do

Process all relevant patient, product, and customer (hospital/clinic) related information for all Abbott implantable products for Cardiac Rhythm Management Division, Structural Heart Division, Neuromodulation division and Heart Failure division on a weekly basis.

Processing includes data entry, scanning and indexing (within Abbott's Canada Patient Device Tracking and OnBase databases), printing patient implant cards and materials and preparing and mailing cards using Canada Post equipment.

Update non-complaint returned/explant products in the internal database once received from the 3rd party vendor.

Process weekly implant registration card printout activity by running the extraction, proofreading the information, including MRI cards and prioritizing Rush Patients cards.

Provide support to QA Manager on various non-complex projects and tasks as assigned by the manager.

Participate in the development, evaluation, and ongoing enhancement of the OUS PDT database (PDT Governance Group).

Assist with recalls and advisories.

Run reports as needed for Hospitals, Sales Representative, and Internal Representative.

Required Qualifications
College diploma.
Less than 1 year of experience in a similar role.
Advanced knowledge of MS Office (Word, Excel, Access and PowerPoint).
Works equally effective in a team environment and independently.

Strong data entry and organization skills.

Time management skills and ability to multi-task.

Effective verbal, written and presentation skills.

Maintains a focus on continuous quality improvement.

Familiar with confidentiality requirements as they pertain to personal health information is an asset.
Working knowledge of Canadian Medical Device Regulations is an asset.

Preferred Qualifications
• 1 to 3 years' experience with data entry experience in a bilingual work environment handling patient health and customer information.
• Bilingualism (English and French).
• Previous experience in a medical device and/or cardiology field.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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