Care Connector

Are you an experienced registered practical nurse seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.

As a Care Connector (Status: Temporary, Full-Time), helps patients navigate through a complex health care system by connecting people to an appropriate primary care practitioner. Reporting to the Manager, Patient Services, the Care Connector supports the Health Care Connect Program in providing patients with assistance navigating through a complex health care system. The Care Connector works collaboratively with patients and others in their support network to gather information to make a successful connection with an appropriate primary care provider based on the patient’s care needs. The incumbent will maintain contact with patients on the Ontario Health atHome priority list to keep them informed about potential connections to a primary care provider. The Care Connector works closely with physicians and nurse practitioners to establish and maintain effective relationships in order to build and maintain an inventory of family health care professionals willing and able to accept new patients. As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

• Collaborate with patients, their families, caregivers, or substitute decision- makers to find Primary Care Provider within their community based on their health care needs.
• Work closely with individuals to understand their health care needs to make the best match possible.
• Provide information and referral assistance to patients to access alternative community resources.
• Evaluates patient satisfaction to identify trends and areas of improvement.
• Establish and maintain effective relationships with Community Care, local agencies, primary health care professionals, and other appropriate agencies.
• Accurately document and chart patient's assessment results, goals, treatment plans, and interventions.
• Balance patient needs and choices with available resources, ensuring patient’s values and preferences are respected.

What must you have?

• Registered Practical Nurse (RPN) or Registered Nurse (RN) with current registration with the College of Nurses.

• Good knowledge of primary care services and other community resources with Ontario Health atHome, as well as the roles of health care professionals.

• Understanding of issues and priorities within the health care sector.

• In depth understanding of the Ontario Health atHome business, related priorities and requirements for Patient Services as well as understanding of the relevant legislation.

• Effective planning, organizing and evaluation skills to manage multiple patients provide information reports and take corrective action as required.

• Ability to use MS Office applications.

• Strong interpersonal, communication and collaboration skills.

• Effective listening and strong facilitation skills to deliver information effectively in a variety of settings including one-on-one, team meetings, and presentations.

• Ability to engage in regular and frequent travel to meet with community groups, primary health care professionals and other health and social services is required.

• Regular attendance at work is required.

• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?

• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer: ​

• Attractive comprehensive compensation packages and benefits​​
• Membership in a world class defined benefit pension plan​

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centered care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.