Information and Referral Assistant

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As an Information & Referral Representative, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
Reporting to the Manager of the Access Centre, responsibilities will include but are not limited to: receiving and resolving enquiries related to general Ontario Health atHome information, client information & referral and community resources; communicating effectively with both clients and Care Coordinators to bring about appropriate intervention and services for clients; monitoring communications for specific client groups and responding in accordance with established parameters, coordinating order-related activities for services as required; coordinating resource collection, verification and distribution; performing data entry and analysis for special projects.

What you must have?

• Relevant post-secondary education in a health or social services field (eg. Social Service Diploma, RPN), or equivalent education, training or work experience.
• Two (2) years’ of related experience; preferably in a health care/social services providing service to customers via telephone and/or in person.
• Previous experience as Information and Referral Specialist preferred.
• Knowledge of medical terminology.
• Sound knowledge of community resources and the services arranged through the Ontario Health atHome (per the Long Term Care Act).
• Superior verbal, written and telephone communication skills, listening, command of the English language, spelling, punctuation, and grammar.
• Advanced computer and database management skills; and proficiency with Microsoft Office applications, including Outlook and Ontario Health atHome systems and software. Working knowledge of HTML, the internet and intranet an asset.
• Excellent documentation skills that is clear, thorough, accurate and timely showing attention to detail.
• Excellent organizational skills and ability to prioritize workload.
• Effective problem-solving/negotiation skills.
• Ability to work collaboratively with all levels of Ontario Health atHome staff and external partners.
• Ability to work effectively in a group setting without close supervision, with frequent interruptions, while maintaining confidentiality and exercising good judgment and discretion.
• Demonstrated strong customer service skills and interpersonal skills.
• Ability to attend work regularly (attendance record will be reviewed).
• Regular attendance at work is required.

What would give you the edge?

• Information & Referral Specialist Certificate a definite asset.
• Fluency in English and French is required.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we?

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.