Information and Referral Assistant
Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.
As an Information & Referral Representative, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.
By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centered care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
What will you do?
Reporting to the Manager of the Access Centre, responsibilities will include but are not limited to: receiving and resolving enquiries related to general Ontario Health atHome information, client information & referral and community resources; communicating effectively with both clients and Care Coordinators to bring about appropriate intervention and services for clients; monitoring communications for specific client groups and responding in accordance with established parameters, coordinating order-related activities for services as required; coordinating resource collection, verification and distribution; performing data entry and analysis for special projects.
What you must have?
- Relevant post-secondary education in a health or social services field (eg. Social Service Diploma, RPN), or equivalent education, training or work experience.
- Two (2) years’ of related experience; preferably in a health care/social services providing service to customers via telephone and/or in person.
- Previous experience as Information and Referral Specialist preferred.