Service Manager

Consider joining us as a Service Manager if:

You have experience managing dynamic and diverse teams. You've worked with mobility and accessibility equipment before, or have some knowledge of the industry. You have a background in logistics, customer service, supply chain, or a related field. You are genuinely curious about our industry and willing to put in the time and research to learn more, share your knowledge, coach a team, and provide leadership support to the organization. You are someone who can effectively navigate customer relationships and promote an exceptional level of service.

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role

We are adding a results-driven Service Manager to our team in Toronto. Reporting to the Regional Manager and working closely with other site leaders, you will take ownership of the financial success, people management, and administration of the Service department in Motion's largest location. You will play an integral role in keeping our operations running smoothly as you lead a team of 25 Service Technicians and ensure proactive execution of policies and procedures.

What's in it for you?

Growth opportunity. This is an immersive opportunity to learn our business and our industry and be involved in every aspect of what we do. You will ensure our team has all of the support, skills, and information they need to do their best work. From retail sales to mobility/rehab sales, from warehouse to repairs, you will learn the functionality and benefits of our products and services - and lead the team performing in these areas every day. You will foster a collaborative and goal-driven environment, support the strategy and improve operational efficiencies and roll up your sleeves to make things happen.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have the opportunity to learn the business and industry, following a career path with us that best suits you. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How our Technicians spend their days:

• Driving a Motion vehicle to client appointments in private residences, long term care facilities, hospitals, or schools.
• Diagnosing and repairing equipment - assessing issues with manual and power devises, troubleshooting batteries and functionality, and performing repairs.
• Installing equipment or setting clients up with their equipment, making adjustments as necessary.
• Making detailed notes on their orders, communicating with various other team members or departments to ensure a smooth experience for our clients.
• Navigating our database, searching for ordered parts, or placing orders for new parts

How you will spend your days:

• Foster a collaborative and supportive environment with a focus on team wins. You will coach, guide, and assist your team whenever needed. You will inspire a focus on customer experience and foster collaboration. Every day, you will remove roadblocks, manage pressure points, work alongside them, and maintain open communication. You will lead daily huddles, motivating and empowering the team to exceed expectations.
• Develop and maintain relationships. You will meet with our clients and healthcare professionals in our community to help our sales and service teams deliver value. You will ensure that our clients leave every appointment knowing that they made the right choice choosing Motion. Whether it be de-escalating a client situation or helping a customer choose the right mobility product, you will be there to help your team deliver on Motion's promise to make life accessible.
• Act as coach and mentor. You will play an integral part in onboarding new staff, working as a coach to help provide a smooth transition for new hires or internal role changes. Through ongoing training and mentorship, you will ensure your team has the tools they need to succeed in their daily tasks and deliver the Motion customer experience.
• Learning and developing. You will dive right in to learning about our products and procedures and will spend your first few weeks working closely with our Technicians in the field, attending client appointments and developing a strong understanding of our business and procedures. You will partner with our vendors and manufacturers to learn more about available products and offerings, ensuring our team is equipped with the most up to date information.
• Ensuring a strong health & safety culture. You will act as a mentor and will set an example for safe practices and will work with other location leaders to build and maintain a strong safety culture. You will hold your team accountable for ensuring appropriate PPE is worn and that procedures are followed to ensure not only their safety, but that of their colleagues, and our clients.

What you bring:

• Experience. You have progressive management experience leading up to a Supervisor, Assistant Manager, or Manager role. You have exposure to staffing, scheduling, inventory control, administration, and finance. You can balance competing demands, meet deadlines, and change priorities as needed.
• People management skills. You have experience leading teams and you bring strong values of respect, responsiveness and an outstanding work ethic with you. You are empathetic, patient and service-oriented, with conflict management skills. You can build trust and influence decisions. You thrive in a collaborative environment, working with internal and external teams to grow business and satisfy our customers. You have flexible and professional communication skills. You are comfortable initiating conversations on the phone, by email, or in person.
• Technical Skills. You know how to safely use various hand and power tools and have some experience with mechanics or with building things.
• Computer Skills. You are experienced with Microsoft Office Suite and can come up to speed on new software programs.
• Additional must-have requirements. You have a clean criminal background check and are bondable. You can lift and carry up to 50 lbs.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Eligibility to a comprehensive benefits package
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program and Employee Perks through Lifeworks
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company's bonus plan
• Corporate Goodlife membership discount

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we encourage you to apply here. While we can't guarantee an interview, we do promise to review your application in full.

Motion is an equal opportunity employer. We strive to make life accessible for all and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: HR @motioncares.com