Administrative Support Clerk
Requisition ID: 15918
Department: Community & Social Services Dept.
Service: Employment and Social Services
Branch: East, Financial & Eligibility Branch
Employment Type: Multiple Full Time Temporary, Full Time Permanent Positions, and Eligibility List
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $56 634,76 - $66 266,20 annually (2024 rates of pay)
Location: Multiple Locations
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 18/02/2025
JOB SUMMARY
The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.
You are responsible for providing administrative support to community and social services (CSS) programs and services, including, but not limited to: data entry, filing/records management, reception and liaison with clients; providing customer services to clients; printing and releasing cheques and/or replacement documents to clients; and contributing to the overall improvement of service delivery.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 2 years of experience in a customer service, clerical or administrative, or social services environment
KNOWLEDGE
- Office/clerical and reception procedures
- Services and programs offered in the CSS Centres as well as community agencies
- Corporate computer software/applications including MS Office Suites (Excel, Word, PowerPoint, Outlook, etc.)
- Corporate Cash Handling Policy
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Access, search and maintain databases
- Communicate effectively with community representatives, clients and staff
- Maintain composure and good judgment under stressful and high-pressure situations
- Work independently with minimum supervision
- Flexible and adaptable
- Effective interpersonal skills
- Effective organizational skills
- Aware and sensitive to the special needs of Social Services clients
- Demonstrate commitment to client/customer services
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Successful applicants meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority
- The permanent eligibility list will be utilized to fill permanent full time continuous vacancies from the closing date of the competition until the opening date of the next competition
- The temporary eligibility list will be utilized to fill full time temporary vacancies for up to one year from the closing date of this competition
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.